Pier Capponi 17 Rooms & Suites

Very cozy place and extremely helpful staff, they are always available to answer any questions!

The room was great, and we stayed for two consecutive nights.

The room was fantastic! It's a guesthouse, and the host prepared everything so thoughtfully. There were slippers, water, and a mosquito repellent lamp. The room was also very clean and beautifully decorated. I'll definitely stay here again next time I visit! The guesthouse even has its own elevator, which is great because some guesthouses require climbing stairs.

Let's start with the positives: The room was absolutely impeccable – from its design and decor to the overall experience, size, and amenities. It was so good, I'd honestly give it a 6 out of 5! Even the owner's photos don't do it justice; it's incredibly beautiful, spacious, cozy, and thoughtfully designed. Plus, it was spotless. I would definitely return to Florence just for this stunning room. It featured a double jacuzzi tub, a lovely terrace perfect for drinks and snacks, and even a sauna room – the first time I've ever seen one in a hotel room, though I didn't get a chance to use it. In short, everything about the room was perfect. The building itself has a charmingly old, manual elevator, which added a unique touch. Now for the downsides: Firstly, it's not in the absolute city center, located about 2 kilometers from the main attractions. While you can walk there, exploring the sights once you arrive still requires a lot of walking, which can be challenging in hot weather or if you're not up for extensive walking (like me). There's also a C1 bus nearby that goes to the sights, but if you don't want to wait an hour, don't even bother! Its schedule is a complete joke; you never know if or when it will show up. That said, I found staying a bit further out totally worth it for such a gorgeous room. My second issue was quite frustrating. Although it's listed as a 'hotel,' it's essentially a guesthouse or Airbnb, meaning there's no front desk. Any problems must be communicated via email with the host. Despite stating he's available 24/7, he wasn't responsive at all. On my first night, there was no hot water for the shower. I emailed the host the next day to report it, but he never replied – not even when he sent a reminder email for check-out! He completely failed to address the hot water issue. Luckily, I returned during the day and coincidentally met the cleaning lady, who helped me fix it. Otherwise, I would have gone a second day without hot water. So, be aware that without a proper front desk, problems might go unresolved... Aside from that, everything else was perfect. The nearby cafe recommended by the host also served a delicious breakfast. Oh, and the Chinese embassy is close by, which added an extra layer of safety and peace of mind.

Quite a mediocre experience overall. The hotel's location is nothing special. Although a bathtub was advertised, hot water was very limited. The facilities are also quite dated. Room soundproofing is terrible, the air conditioning unit was very noisy, and the service was subpar. Definitely not worth the price.