This is the first time in my life I've encountered such management.
1. The evening before departure, they ask you to pay the bill in advance, even leaving a note under your door urging you to go to the reception as soon as possible.
2. At check-out, they automatically add a tip to the invoice, and the guest has to explicitly ask for it to be removed. I travel very often, all over the world, and I've never seen such an operating procedure.
Aside from that, the room was tiny and the value for money was definitely insufficient.
Furthermore, they had assured us over the phone not to worry about the ZTL (Limited Traffic Zone) because they would take care of it. However, once we arrived, they informed us that we had crossed into the wrong ZTL. A truly absurd situation. Now all that's left is to wait for the potential fine.
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