This was my third trip to the magical city of Firenze, a city filled with magnificent beauty, art, history and architecture. The Hotel Savoy (also my third stay) is truly the Gold standard of hotels. It's fabulous central location makes it easy to navigate and explore the city's amazing museums. All of the hotel's staff offers superior customer service. They are all are very hospitable, knowledgeable, friendly and helpful. The Concierge team is amazing and are eager to assist its guests with any questions and/or offer guidance to make the most out of your stay in Firenze. The rooms are spacious and immaculately clean. The staff at Irene’s were wonderful and always welcoming each morning. There was an abundance of food choices included in the breakfast buffet. I will happily return to Firenze in the future and, of course, stay at the Hotel Savoy. All the staff members deserve 10 starts for their superior customer service.