Dimora Palanca Boutique & Spa

The environment of Dimora Palanca Boutique & Spa is quite old-fashioned, but the service is truly terrible. 1. The staff lack service awareness; they didn't proactively help with luggage. 2. The room design has significant flaws. There's no place to put toiletries in the shower room, and the bathroom door can't open completely. 3. The breakfast staff's English was quite poor. It took repeating "oat milk latte" three times for them to understand. Don't they know what oat milk is? And the most serious issue is that breakfast ends at 10:30 AM, but at 10:10 AM, a significant portion of the food in the restaurant was already out. When we asked for more food, the waitress actually said that the buffet time was almost over, so they wouldn't replenish it. I've never encountered such a thing. By that logic, guests who come in after 10:10 AM shouldn't eat? That's outrageous and very disappointing. 4. There's no kettle in the room. When I requested hot water in the middle of the night, the staff brought two kettles and handed me the tray directly without helping me open the door. I'd like to ask, how is a customer supposed to carry such a heavy tray, swipe their card to enter the room, especially when the door has no soft-close mechanism? In that situation, I would need to hold the door open with one hand and balance the tray with the other. 5. The 35 euro per person spa experience was essentially just a bath, and the water temperature was very low. No toiletries were provided, and no matter how you adjusted the shower in there, only scalding hot water came out.

A great experience! The room was clean, the bedding was comfortable, and the soundproofing was excellent. The service was also top-notch. 1. The toiletries provided were fantastic. 2. The room was beautifully decorated, a charming low-rise standalone unit. 3. The location is very convenient, right near the train station.

The room facilities were good, but I felt the service didn't match a five-star hotel. Perhaps it was because of my language barrier; my 10-year-old daughter had to do all the communicating. On our first day, we arrived in 40-degree heat and waited outside for over ten minutes because no one would open the door. Only after my daughter forcefully knocked did someone finally come. They saw us sweating after waiting so long and didn't even offer an apology. When I asked why, they said there was a power outage, which only got resolved around 1 AM. On checkout day, after paying the city tax, they refused to give us any more water, even though I hadn't requested any water during my two-day stay. Italian hotels typically provide a daily allowance of water. Finally, upon leaving, I realized a piece of clothing was missing. I distinctly remember hanging it behind the bathroom door, but the hotel insisted they didn't find it. I suspect it might have been an expensive item taken by a staff member. If hotel management genuinely wanted to help, I believe they could have found it. Anyway, for two days and over 7,000 in fees, it was just… okay. Honestly, it's better to book through Ctrip, as they have customer service that can help you communicate when issues arise. Communicating through Ctrip is much more effective than trying to do it yourself!

Great location, very close to the train station and within walking distance to the Duomo. The room was new, clean, and well-equipped, and the breakfast was fantastic! The service was also excellent! Highly recommended!!

Everything was perfect except for the breakfast, which was a bit too simple.