Anonymous User
January 9, 2026
Location was beautiful & the room was to my liking but I absolutely believe that my experience could’ve been better.
Before booking, I called to confirm if early check-in at 6:00 a.m. was available and was told it could be accommodated for an additional fee. I booked through Trip.com based on that information.
When I arrived around 6:00 a.m., the front desk agent, Keisha, was extremely unwelcoming and nonchalant. After explaining that I had called ahead, there was no compassion, no apology and no effort to help. Had I known this, I would have stayed elsewhere.
It wasn’t until I started calling other hotels to accommodate me that she finally decided to check room availability. She made it up in the last but After a long flight, this was very disappointing; especially for my first stay. If you have an early flight and your reservation does not have a “early check in” note, go elsewhere!
Chances are less that I will return.
Service: 1/10
Rooms: 8/10
Overall experience 7/10