Plaza Hotel Fort Lauderdale Reviews

Response from Property: I sincerely apologize for the condition of your room and for the experience you had during your stay. What you described—an overwhelming bleach smell, insufficient towels, wet nightstands, improperly arranged amenities, and especially finding a cockroach in the shower—is certainly not the level of cleanliness or service we expect to provide.We take your concerns very seriously, and I understand your disappointment. Our housekeeping and management teams will be addressing these issues immediately to ensure the room is properly inspected and that our cleanliness standards are consistently being met.Please accept our sincere apologies for falling short of your expectations. We truly appreciate you bringing this to our attention, as your feedback gives us an opportunity to correct the situation and improve the experience for our guests.Sincerely,Management

Response from Property: Dear Guest,Thank you for sharing your experience. We sincerely apologize for the serious inconvenience you encountered during your stay period from January1st to January3rd, including the inability to access your room with the key and the unsatisfactory manner in which staff handled the situation. We understand how distressing this must have been, and we regret that we did not provide you with an effective alternative solution or resolve the payment matter in a way that met your expectations.Your feedback is important to us. We will take your comments seriously and work to improve the consistency of our service, especially in emergency handling, room access issues, and guest communication, so that incidents like this do not recur.We also note your request regarding the refund. We will review the details of your reservation accordingly. We hope this response helps address your concerns, and we appreciate the opportunity to learn from your feedback.

Response from Property: Dear Guest, thank you for sharing your experience with us. We appreciate your honest feedback, and we are sorry that the service did not fully meet your expectations during your stay. While we are glad that your overall impression was not negative, we understand that “not perfect” matters, and we will take your comments into account to better improve the quality and consistency of our service. We hope you may give us another opportunity to welcome you again and provide a more comfortable and satisfactory experience.

Response from Property: Dear Guest, thank you for sharing your feedback with us. We sincerely apologize for the unsatisfactory experience you encountered during your stay, including the presence of roaches, the cracked television screen, and the toilet not being cleaned to the standard you expected. We understand how these issues can significantly affect comfort and peace of mind, and we regret that we fell short of your expectations. Please be assured that your comments have been taken seriously, and we will review and improve our service and room maintenance to better meet guest needs and ensure a more comfortable stay in the future. We hope you may consider giving us another opportunity to restore your confidence in our hotel.

Response from Property: Dear Guest, thank you for sharing your experience. We are glad to hear that you found the stay enjoyable overall. At the same time, we sincerely apologize for the inconvenience caused by the deposit fee: if it was indicated that it would be refunded and you have not yet received it, we understand how concerning that can be.Please rest assured that your feedback has been noted, and we will review our payment and deposit handling processes to ensure clearer communication and a smoother guest experience going forward. We value your time and trust, and hope to have the opportunity to welcome you back under more reassuring circumstances.

Response from Property: Dear Guest, thank you for your excellent review and for choosing Plaza Hotel Fort Lauderdale. We are truly delighted to hear that you had a great stay. Your recognition is a great encouragement to our team, and we will continue striving to provide consistent comfort and service. We look forward to welcoming you back again soon.

Response from Property: Dear Guest, thank you for choosing Plaza Hotel Fort Lauderdale and for taking the time to share your feedback. We truly appreciate your stay and hope your time with us was comfortable and well taken care of. Should you have any additional comments in the future, we will be pleased to review them and continue improving our services. We look forward to the opportunity of welcoming you back again, and wish you a pleasant journey ahead.

Response from Property: Dear Guest, Thank you for sharing your feedback with us. We sincerely regret that your stay did not meet your expectations and that the overall atmosphere felt uncomfortable to you. We understand how important it is for our guests to feel safe, relaxed, and respected throughout the entire stay, and we are sorry that we fell short in these areas. Your comments about the condition and overall impression are duly noted, and we will take them seriously in order to improve the guest experience going forward. We also appreciate you choosing to stay with us, and we hope that, should you reconsider in the future, we will have the opportunity to provide a more comfortable and reassuring stay.

Response from Property: Dear Guest, thank you for your kind feedback and for choosing to stay with us. We truly appreciate your positive impression and are delighted to learn that you would like to use our hotel again next time. Providing a comfortable and reliable experience is always our priority, and it is rewarding to know we met your expectations. Should you have any preferences for your future visit, we will be happy to do our best to accommodate them in advance. We look forward to welcoming you back and to making your next stay another pleasant experience. Thank you again for your support.

Response from Property: Dear Guest,Thank you for sharing your experience. We sincerely apologize for the inconvenience caused when a deposit was requested upon arrival but was not returned in the manner you expected upon checkout. We understand how important it is for the funds to be released promptly, and we regret that this has affected your stay.Please rest assured that we take such feedback seriously. We will review and improve our deposit handling and refund process to ensure a smoother and more reliable experience for our guests in the future.We appreciate your understanding and hope to have the opportunity to welcome you again under better circumstances.