Doubletree by Hilton Fort Myers at Bell Tower Shops

The location is convenient, close to shops, restaurants, and a movie theater. The staff offers excellent, friendly service. Guests appreciate the cleanliness and comfort of the spacious rooms.

I travel to the Fort Myers area for work and I have stayed at multiple hotels in the area. But I always to stay at this hotel besause of the location to restaurants and stores. So, I was excited at the chance to at this property but my excitement was brief. Because I was disappointed by the outdated decor, furniture and other room furnishings. To top it off, I found a roach in my bathroom and when I informed the front desk TWICE, they responded with just a 'thanks for letting us know.' It wasn't until I told the third person the situation that the lady offered me a change of room and free breakfast coupons. I did appreciate the gesture, until I was told which room they moved me to, the room next to my original room! I'm quite sure a pest infestation is not avoided by moving to an adjacent, while the maintenance personel spray pesticides. So to say I was disappointed in my stay, is an understatement. I will not be returning to this property. And since I travel so much, I have gotten to know the Southwest Airlines flight crews and noticed that they stay at this property. I will let them know of my findings at the propertt as well.