Stephtangyau
December 15, 2025
The hotel, part of the Huazhu Hotels Group, is newly opened and very clean, with a soft and comfortable design. The breakfast buffet was included in the stay; while the selection wasn't extensive, it was sufficient. Special praise goes to the restaurant staff for their attentiveness and helpfulness; they immediately replaced any food that had cooled down. When my friend wanted to get a boiled egg for her daughter but they were out, a waiter promptly notified the kitchen to make one and informed my friend as soon as it was ready, demonstrating their attentiveness to guests' needs.
The only drawback was that the front desk staff seemed undertrained. As a member, I requested a delayed check-out time from noon to 2 PM to accommodate my travel itinerary. However, when we returned to our room at 1 PM, we discovered our room key had expired after midnight. We went to the front desk for help, but they seemed unfamiliar with the system. They fiddled with my key for a while and said they were working, but I couldn't open the door when I went back to the room. So I had to go back to the front desk again. This time, instead of fixing the key, they simply asked another staff member to help me open the door. In my opinion, this is rather unreasonable, because we might still need to enter and exit the room. Are we really going to have to ask the staff to open the door every time? I've had similar experiences at other Huazhu Hotels where I needed to reset my room key for late check-out, and it always went smoothly. I'm a little confused about whether this time it's because the system can't change the room key's time setting or if there's some other reason. Since my friends and I don't want to run around dealing with the room key again, I haven't investigated it immediately. However, I still hope the hotel will follow up on this to prevent similar situations from happening again.
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