The hotel's amenities and location are excellent. Right across the street is a food street, and you can find lots of delicious food just by walking along the road.
However! We arrived at 12 PM to check in, and the front desk said the room was still being cleaned. We understood that and were told to come back in about an hour and a half.
We returned to the hotel at 2:25 PM. Since the front desk staff didn't speak Cantonese, the check-in process with the previous guests was very inefficient. Both self-check-in machines were also out of order. Shunde weather is hot, and the lobby was a bit stuffy. After walking around outside, we had to wait for over 30 minutes in the lobby before it was our turn.
Once it was our turn, we were informed again that the room still wasn't ready, and there were no available rooms. They claimed the previous shift hadn't locked the room. They then offered a room upgrade as a solution, but we were given an end room, which the front desk hadn't mentioned beforehand. We finally got upstairs at 3:10 PM.
Also, only two of the hotel's four elevators were operating, so we had to wait a long time for an elevator every time. There was a slight musty smell when we opened the room door, but that was acceptable.
Overall, I had stayed at Orange Crystal in Sayram Lake before and had high expectations for this brand, but this particular hotel didn't meet my expectations in terms of both hardware and service experience. Of course, the frontline staff did work very hard. 😓
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