Guest User
February 12, 2024
I have been using Ctrip for so many years and this is the first time I write a review.
Overall rating, very poor.
1. Because I am traveling with my wife and children, I asked the front desk to add a pillow. The front desk said that the rooms were fully booked and there were no extra pillows. Shock! At this time, they can still book online.
2. After taking a shower for a while, there is no hot water. Although it is the weather in Guangdong, it is very annoying to have no hot water.
3. The bathtub is not allowed to be used. There’s nothing to say about this, it’s written on the bathtub. It's purely for decoration and cannot be used.
4. The pillow is hard to sleep on! It was really hard to sleep.
Because it was the Chinese New Year period, I met a front desk person. In fact, it is understandable that some services cannot keep up during the Chinese New Year. However, it’s 2024, and I still find it incomprehensible to have no hot water and no extra pillows!
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