Allemun
January 9, 2026
I booked a suite at the Mercure but was unable to check in at 1:30 pm as planned. The front desk staff explained apologetically that the hotel had been full the previous night and the rooms were still being cleaned. We were advised to leave our luggage with the concierge and wait for a message on WeChat when the room was ready.
By 3:30 pm, we returned to check again. When I asked a staff member about my room, she said it was still not ready. We waited by the counter while the three staff on duty chatted among themselves instead of assisting guests. After another 30 minutes, I followed up. At that point, they asked my name and I was finally given the room key.
The hotel has only one slow lift serving Mercure guests. Another lift for the private residences can be used, but access requires crossing to another wing from the ground floor.
Service quality was inconsistent. One morning, I called ahead to request that the room not be cleaned but asked for fresh towels, toilet paper, and bottled water to be left outside the door instead. Although the staff acknowledged this request, I returned in the evening to find the room cleaned and no supplies provided.
On another occasion, the toilet became clogged late at night. When I called the front desk at 11:30 pm, I was told housekeeping had ended for the day and would only resume at 9 am. The staff advised me to use the public restrooms on level 1 in the meantime. Unfortunately, when I came back to the room the next afternoon around 3 pm, the toilet was still clogged and the room hadn’t been serviced.
Overall, the hotel’s location is convenient and breakfast reasonably tasty (though with a limited selection). However, the front desk service and housekeeping standards fall short of expectations for a property under the Mercure brand.
