Encantada Resort Vacation Townhomes by Idiliq

Have nothing to Good to say about this place my stay was exhausting,Room was NOT AS ADVERTISED But the MANAGER WAS very helpful that’s all that I will say ,whoever cleans does a terrible job

A wonderful peaceful getaway for you and the family or just yourself and a loved one absolutely beautiful property from clean rooms, accomadating staff , a wonderful time to enjoy no worries from being secured inside a gated community to peaceful summer nights in the hot tub or pool (your choice) but we couldn't have been more pleased with our stay and will be looking forward to coming again next year

Upon first arrival the resort is beautiful with great amenities, check in process was ok. I had to wait for about 30 min for the front desk clerk to arrive but when she got there she was super friendly. My frustration was the house we checked into, it needed major repairs, it was old and outdated, it was not fully cleaned and the pool also needed maintenance! I was disappointed and called the front desk to complain about it. I explained that I was willing to lose the pool just to get a better house. She understood and told me to give her time to consult with her supervisor and I did. She was able to move us to another location and this house was a little bit better but still needed better cleaning. We didn’t turn on the ceiling fans because it was full of dust, it had a very small pool it wasn’t like Mystic Dunes or Star Island which I love but overall it was ok. I appreciate the front desk clerk she was helpful and understanding. My friends and I enjoyed our time together but we will not be returning to the resort. Thank you.

The check in and check out process was excellent. The townhouse was not cleaned. We found hair everywhere and dirty linen that was supposed to be clean. Floor had spillage that we mopped up. Also we found numerous of roaches and bugs in the house.

The customer service was very good and the amenities are great. I would definitely recommend this hidden gem.

We had such high expectations for our stay. The place looked great online and the location and price were great. I specifically asked for a pack and play three times and my requests were seemingly unnoticed. No one ever replied to my requests. When I checked in I mentioned to the gal at the front desk that I was needing a crib or a pack and play and she said that she hoped there would be too but didn’t see it in the notes and the housekeepers were gone for the day. I had a bad feeling but we went to our house. There was no pack and play. This was an huge safety issue for the infant we had with us. We were promised one the second night and did not get that And the house was definitely not clean. We found false eyelashes on the mattress of the bottom bunk. My daughter stepped on a Hello Kitty earring in the upstairs bedroom, my other daughter stepped on a Barbie shoe in the bunk room. Both of these are health hazards for the toddler and baby we had with us. If one of them would have found them and swallowed them. It would’ve been an emergency room trip.. We found black hair laying in a clump on the floor in the primary bathroom. And there was black curly hair coming out of the drain in the other bathroom upstairs while a five year-old was taking a bath. It was disgusting. The cleaning crew is not doing a great job. The kitchen was clean and orderly which we appreciated. We loved the location and the pool was fun for all. The layout was great and we loved the neighborhood.

The property was kinda dated with the sofa had stains. The dining room chairs were beat up. The one bedroom headboard was dirty. The fake flowers was dusty. Bathroom in master had a little mold in the shower. Pool was green due to filter turning off.

Check in with Security not positive.. we got in, but only after repeated attempts to get the correct unit door access code. Check out crazy. Arranged "late" check out upon check in. Useless effort...at 10:00 am sharp front desk staff came to unit to demand we leave. Called constantly asking when would we be out. We left earlier than the agreed/approved 1:00 "late" check out staff charged a $70 late check out fee. Other than the staff, the unit was large, clean and nicely furnished.

The house needs some improvement, master bath door needs to be replaced, tiles around the pool area are broken, TV in the living area too small and old, no matter what channel you watch, everything is blue color. Lights in the pool doesn't work. Big Ants and roaches were found in the master bath.