Ibis Frankfurt Centrum

After a 17-hour journey, I finally arrived at the hotel and got my room. I had specifically booked a river-view room, but instead I was given a room with a view of a wall. That night, I was too exhausted to notice. The next morning, I spoke to the receptionist about it. He simply said that they could change the room that day, without even offering an apology for the mistake. I had six pieces of luggage and no help was offered. To make matters worse, the receptionist was rude and started yelling at me instead of acknowledging the hotel’s mistake. After such a long journey, this was definitely not the experience I expected. Never again.

hotel is clean and looks good, close to Main River, quiet environment, cosy room, not far from main train station, around 10 mins walk.

Location and cleanliness is acceptable. However, the amenities is non existent. There is no mini fridge or pantry, toiletries, bedroom slippers. Housekeeping service was terrible. There is no door bell and they will knock at 9am regardless whether we are awake or not. They do not clean the room or change bedsheet. Totally different experience compared to Ibis in Asia.

Good location but need more facilities and services along with cleaning

Price quality isn't matching, really small room and extremely small bathroom