Melia Frankfurt City

Melia Frankfurt City Reviews

Melia Frankfurt City

Senckenberganlage 13, Frankfurt, 60325, GermanyView hotel details
Melia Frankfurt City
Melia Frankfurt CityMelia Frankfurt CityMelia Frankfurt City
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Guest Reviews of Melia Frankfurt City

8.8/10
Very good
113 review
Verified reviews
Location9.0
Amenities8.9
Service8.5
Cleanliness8.8
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Well decorated(5)
Negative reviews(5)
Anonymous User
Melia Guestroom
Stayed in Sep 2025
Business traveller
48 review
10/10
Outstanding
Posted on Oct 27, 2025
Reading reviews really helps you learn a lot of useful things. My stay was on the 15th floor, and it's strange but the 15th floor felt like a 'premium' area. There's a sky bar on the 15th floor. The bar has a wide selection of drinks and beverages, as well as afternoon tea and snacks. However, when I checked in, no one told me I could come here to sit and have a drink. The room was very clean, quite new, and even had a sauna. Highly recommended, the overall feeling was very comfortable.
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Response from Property: Dear Guest, Thank you so much for choosing to stay at our hotel and for providing such detailed feedback! We are delighted that you were impressed with our exclusive 15th-floor suite, where the private Sky Bar truly offered a stunning afternoon tea experience. We highly value your positive feedback on the cleanliness of our rooms and the modern sauna facilities, which are a testament to our commitment to the "Room Experience." Regarding the Sky Bar introduction, we always encourage guests to discover the hotel's amenities independently, but we will be reviewing our reception process to ensure that important messages are delivered effectively. We look forward to your next experience of the exclusive privileges available on The Level, including an upgraded minibar and personalized check-in services. We sincerely hope you will visit us again! Have a wonderful time! Martina P., Voice of Customer Coordinator
Anonymous User
Melia Guestroom
Stayed in Nov 2025
Business traveller
5 review
1.0/10
Posted on Dec 22, 2025
Do NOT stay here! Do NOT stay here! My friend and I were sleeping in the afternoon when someone claiming to be from the mini-bar knocked on our door. Before we could even react, they just opened it directly! I immediately called the front desk, and the hotel said they were checking the room's cleanliness. I explained that the person had no cleaning tools and was holding a stack of beers, asking me what I wanted to drink, all while apologizing and still asking what I wanted. I was furious and demanded an explanation, but she couldn't give me one. The next day at checkout, a different front desk attendant told me it was legal in Germany! But our room didn't even have a mini-bar, and I hadn't ordered any service! Then a manager came over and said it was unacceptable, but offered no explanation! They just said they would tell their superior to provide an explanation! This was my second time staying here, and I truly felt very unsafe this time! I already felt uneasy coming from the main train station, so everyone, please be extremely careful with this place! Who knows, they might open your door in the middle of the night and claim it's all legal 🙃
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Response from Property: Dear Guest, thank you for choosing to stay at our hotel and for leaving your review! Thank you for sharing your feedback. We sincerely apologize for any discomfort you experienced during your stay; this is certainly not how we would want any guest to feel. We would like to clarify that hotel staff do not enter guest rooms at night. During the day, departments such as housekeeping, minibar restocking, or maintenance may enter guest rooms to perform necessary work for daily operations. However, if a "Do Not Disturb" sign is displayed on the guest room door, all staff are strictly instructed not to enter. We understand the inconvenience and discomfort this may have caused you, and we sincerely apologize. Your feedback is crucial to us and helps us improve communication, refine our explanation processes, and prevent similar misunderstandings from recurring. Thank you again for your review. Emilia M. Voice of Customer Coordinator
Guest User
Junior Suite
Stayed in Nov 2024
Business traveller
42 review
9.5/10
Amazing
Posted on Dec 7, 2024
The breakfast was great, and we extended our stay for another day. The bed was very comfortable, and the hotel overall was excellent, with a good location too. There weren't any slippers in the room, but you can request them from the service center and they'll bring them to you. Overall, a good experience.
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Response from Property: Dear Guest, thank you for your valuable review. We are delighted to hear about your positive feedback on the breakfast and your decision to book again, which is a testament to the quality of our food service. The comfortable bed you mentioned is part of our efforts to ensure a restful sleep for every guest. We are honored to know that you were satisfied with the overall environment of the hotel and our location. Regarding the lack of slippers in the room, we do encourage guests to request them from the service center to reduce waste, in line with our eco-friendly hotel philosophy. If you have any additional needs during your future stay, our team will do its best to accommodate them and ensure an even better experience. We look forward to your next visit and wish you a pleasant day. Greetings | Warmest regards | Saludos Ihr Melia Frankfurt City Team
h.o.o.n.7.1.9
Melia Guestroom
Stayed in Apr 2025
Business traveller
11 review
9.5/10
Amazing
Posted on Jul 2, 2025
Very nice and clean room that is of good size. Hotel feels relatively new. Walking distance to shopping mall, but further away from the central business district. But it's a nice area to stay in. Will choose this hotel again if I go back to Frankfurt.
Response from Property: Dear guest,Thank you for taking the time to share your feedback about your stay with us.We are delighted that you enjoyed our spacious rooms, all maintained to the highest standards by our daily housekeeping service. It's wonderful to hear that you noticed the pristine condition of our hotel.Regarding the distance to the central business district, while we are located in the popular Senckenberg area, we offer excellent public transport connections, with Frankfurt Central Station just 1.3km away.We are particularly pleased that you appreciated our prime location near the shopping areas, and we are honored by your intention to choose us again for your future visits to Frankfurt.We look forward to welcoming you back for another comfortable stay. Best regards.Marina N., Voice of Customer Coordinator
Guest User
Melia Premium Room With Skyline View
Stayed in Feb 2025
Business traveller
1 review
10/10
Outstanding
Posted on Mar 21, 2025
the service is perfect! the staff are great ! the breakfast was nice very close to the ISH exhibition
Response from Property: Dear Guest, Thank you very much for this kind review of your recent stay.We are thrilled to hear that our service met your expectations and that our team's dedication contributed to a perfect stay. It's also wonderful to know that the breakfast selection provided a delightful start to your day. We're glad that our proximity to the ISH exhibition added convenience to your experience.We would be very happy to have the occasion to welcome you back in the future. Best wishes,Laura L., Voice of Customer Coordinator
Travelere
Melia Guestroom
Stayed in Apr 2025
Business traveller
31 review
10/10
Outstanding
Posted on May 29, 2025
Its a very nice location with good service and nice ammenities
Response from Property: Dear Guest,Thank you for taking the time to share your opinion with us.We appreciate your kind words about our excellent location, which places you conveniently near many attractions and business opportunities. We are glad to hear that our service culture met your expectations and contributed to a pleasant stay. Additionally, we are pleased that you enjoyed our amenities, including our wellness and fitness facilities and our gastronomic options at Neu-Frankfurt and Oben Restaurant & Skybar.We look forward to welcoming you back soon for another enjoyable stay.Laura López, Voice of Customer Coordinator
Guest User
Melia Guestroom
Stayed in Aug 2025
Business traveller
36 review
10/10
Outstanding
Posted on Sep 12, 2025
Very clean hotel, convenient and quiet.
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Response from Property: 尊敬的客人，感謝您對我們酒店的好評！所有客房均採用2021年啟用的新型King Size床墊，配備空氣凈化系統。通過Meliá Rewards會員計劃，您下次入住可享專屬景觀樓層優先權。期待您再次光臨我們的酒店，祝您生活愉快！Caroline P., Voice of Customer Coordinator
lily2022
Melia Guestroom
Stayed in Oct 2024
Business traveller
25 review
10/10
Outstanding
Posted on Nov 30, 2024
The hotel environment is great, and the rooms are clean and beautiful. I especially loved the gym; it was really upscale and impressive.
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Response from Property: Dear Guest, Thank you for your valuable review. We are delighted that you enjoyed our gym and praised the cleanliness and beauty of our room. We are proud to offer a culture of first-class service and are committed to creating an exceptional room experience for our guests. Furthermore, our Meliá Frankfurt City hotel offers panoramic views and balconies, ensuring that every stay is a memorable one. We look forward to welcoming you back for more wonderful experiences. Best regards! Melia Frankfurt City Team
TravelLoveRepeat
Melia Guestroom
Stayed in Oct 2024
Business traveller
39 review
9.5/10
Amazing
Posted on Feb 6, 2025
I was a very nice hotel with ab excellent price. Breakfast was amazing. Thank you, I will come back soon.
Response from Property: Dear guest, Thanks for your review about our hotel.It's a delight to hear that our breakfast offerings left a remarkable impression on you. We strive to provide an array of gastronomic experiences that cater to the diverse tastes of our guests. Your commendation on the value we offer is greatly appreciated, as we aim to combine luxury with affordability. Your eagerness to return is the highest compliment we could hope for.We are hoping to welcome you back in the future. All the best.Martina Piovesan, Voice of Customer Coordinator
Guest User
Melia Guestroom
Stayed in Dec 2024
Business traveller
14 review
10/10
Outstanding
Posted on Jan 21, 2025
The room was spacious and the breakfast was excellent.
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Response from Property: 尊敬的賓客，您好！非常感謝您對我們酒店的支持與信任！我們很高興聽到您對我們寬敞的房間和豐富的早餐表示滿意。我們驕傲地提供高品質的客房體驗，並且我們的美食體驗始終致力於滿足客人的各種飲食需求，包括適應過敏和不耐受症的早餐。再次感謝您的支持與厚愛，我們真誠期待您的再次光臨，祝您開心度過每一天！Laura López, Voice of Customer Coordinator
Guest User
Melia Guestroom
Stayed in Nov 2025
Couple
1 review
10/10
Outstanding
Posted on Dec 9, 2025
Nice stay!
Response from Property: Dear Guest, We appreciate your kind words about your stay at Meliá Frankfurt City and are happy you returned home with great memories of your holiday.We are delighted to hear you enjoyed our warm Spanish hospitality and the comfort of your room with its panoramic views and modern amenities.Our team takes pride in curating memorable gastronomic experiences at Neu-Frankfurt and Oben Restaurant & Skybar, ensuring every meal is a highlight.It’s wonderful to know our commitment to a seamless service culture and facilities like YHI SPA contributed to your relaxing stay.We look forward to welcoming you back. Best regards,Laura L., Voice of Customer Coordinator
AF2310
Junior Suite
Stayed in Feb 2024
Couple
48 review
6.5/10
Posted on Apr 5, 2024
The sound isolation is so bad … you can hear literally ppl brushing their teeth next door.
Response from Property: Dear Guest,Thank you for providing us with your candid feedback.We're sorry to hear that your room experience did not meet the peaceful retreat we aim to provide. Our hotel prides itself on soundproofed bedrooms to ensure privacy and comfort for our guests. It's concerning to hear that this was not the case for you, and we will look into the matter to ensure our standards are upheld.Thank you once again.Herzliche Grüße | Warmest regards | Saludos Ihr Melia Frankfurt City Team
Guest User
Junior Suite
Stayed in Jan 2024
Business traveller
3 review
8.0/10
Very good
Posted on Feb 25, 2024
Quite new hotel with nice city view. There is nice bar on 15th floor which I would like to recommend.
Response from Property: Dear Ethan,Thank you for this kind review.We're delighted to hear that you enjoyed the modern comforts and the stunning city views our hotel offers. It's wonderful that our 15th-floor bar left a lasting impression on you, providing not only a relaxing atmosphere but also an opportunity to savor our bespoke gastronomic experiences. Our dedicated team strives to infuse every aspect of your stay with our warm service culture, ensuring a memorable room experience for every guest.We would be very happy to have the occasion to welcome you back in the future. Best wishes,Herzliche Grüße | Warmest regards | Saludos Ihr Melia Frankfurt City Team
Casizhou
Melia Premium Room With Skyline View
Stayed in Aug 2024
Business traveller
19 review
10/10
Outstanding
Posted on Oct 28, 2024
Breakfast was great, and the room was good too.
Original textTranslated by Google
Response from Property: 尊敬的客人，感謝您分享您的入住體驗。我們很高興您對我們的早餐和房間給予了積極的評價，這些正是我們力求提供的高品質的美食體驗和房間體驗。我們的團隊一直致力於為每位客人提供無可挑剔的服務文化，確保您的每次入住都能留下美好記憶。期待您再次光臨，繼續享受我們的熱情款待。Herzliche Grüße | Warmest regards | Saludos Ihr Melia Frankfurt City Team
Mengyadd
Melia Premium Room With Skyline View
Stayed in Oct 2024
Business traveller
8 review
10/10
Outstanding
Posted on Nov 29, 2024
Not bad, and conveniently located.
Original textTranslated by Google
Response from Property: 尊敬的客户，感謝您與我們分享您的住宿體驗。我們很高興您對我們便利的交通位置表示滿意，這確實是我們酒店的一大亮點，方便客人探索法蘭克福的繁華商業區和文化景點。您的正面評價對我們來説非常重要，我們會繼續努力提供卓越的服務文化和令人難忘的客房體驗。期待您再次光臨，祝您生活愉快。Herzliche Grüße | Warmest regards | Saludos Ihr Melia Frankfurt City Team