Steigenberger Icon Frankfurter Hof Reviews

Response from Property: Dear Guest,Thank you very much for taking the time to share your feedback.We are delighted to hear that you enjoyed the spacious room, the bathtub, and the well-equipped amenities. It is also a pleasure to know that you appreciated the capsule coffee machine, the complimentary minibar selection, and the convenience of our central location for getting around the city.Your kind words mean a great deal to us, and we look forward to welcoming you back to the Steigenberger Icon Frankfurter Hof soon.Kind regards,Stefan FrankGeneral Manager

Response from Property: Dear Guest,Thank you very much for taking the time to share your kind feedback.We are delighted to hear that you enjoyed our convenient location, the easy access to the subway and main train station, and the ability to explore many of Frankfurt's sights on foot. It is also wonderful to know that you appreciated the beautiful tapestry in the staircase, the spacious room with its classic furnishings, the varied minibar selection, and our generous breakfast offering, including the cranberry juice.We are sorry that you were not able to enjoy our spa during this stay, but we hope there will be an opportunity to do so on your next visit.We truly appreciate your kind words and look forward to welcoming you back to the Steigenberger Icon Frankfurter Hof soon.Kind regards,Stefan FrankGeneral Manager

Response from Property: Dear Guest,Thank you very much for your wonderful and detailed review. We are truly delighted that you chose Steigenberger Icon Frankfurter Hof to celebrate such a special occasion.It is a great pleasure to read that your stay during the Easter weekend was such a memorable experience. Our team takes great pride in creating special moments for our guests, and we are thrilled that the birthday surprise with champagne and cake contributed to making your boyfriend’s celebration truly unforgettable.We are also very happy that you enjoyed the elegant yet comfortable atmosphere of our hotel, as well as the relaxing experience in our spa. Providing a peaceful space to unwind is very important to us, and it is wonderful to know that you were able to fully enjoy it.Additionally, your kind words about our central location are much appreciated. Being surrounded by excellent restaurants and bars is indeed one of the highlights of staying with us, and we are glad you could make the most of it.Thank you once again for your recommendation. We sincerely hope to welcome you back soon for another special and relaxing stay.Warm regards,Stefan FrankGeneral Manager

Response from Property: Dear Guest,thank you very much for your positive feedback regarding our central location. We are delighted that you enjoyed being in the heart of the city.At the same time, we sincerely regret the misunderstanding concerning the valet parking service. We fully understand your disappointment, especially if the pricing and available alternatives were not communicated clearly enough upon arrival. Please accept our apologies for this impression.Your feedback is very valuable to us, and we will review the communication process with our team to ensure guests receive transparent information regarding parking options and costs in the future.We hope to have the pleasure of welcoming you back again soon.Best regards,Stefan FrankGeneral Manager

Response from Property: Dear Guest,thank you very much for your wonderful feedback. We are delighted that you enjoyed your stay in our historic building and that our service met your expectations.Your recommendation means a lot to us and is truly appreciated by the entire team.We look forward to welcoming you back again soon.Best regards,Stefan FrankGeneral Manager

Response from Property: Dear Guest,Thank you so much for taking the time to share your wonderful feedback. It is a true pleasure to read that you enjoyed your stay with us and appreciated our central location, the elegant ambiance, and the friendliness of our team.We are delighted to know that you plan to return, and it would be our great pleasure to welcome you again for many more memorable visits at the Steigenberger Icon Frankfurter Hof.Kind regardsStefan FrankGeneral Manager

Response from Property: SSehr geehrter Gast,vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Eindrücke mit uns zu teilen. Es tut uns leid zu lesen, dass Ihr Aufenthalt Ihre Erwartungen nicht vollständig erfüllen konnte.Wir bedauern insbesondere, dass Sie unseren Service als nur mittelmäßig empfunden haben. Dies entspricht keinesfalls unserem Anspruch, unseren Gästen einen aufmerksamen und erstklassigen Aufenthalt zu bieten. Ihre Rückmeldung nehmen wir sehr ernst und werden diese intern entsprechend besprechen.Gleichzeitig verstehen wir, dass der historische Charakter unseres Hauses, erbaut im Jahr 1872, nicht für jeden Geschmack ideal ist. Gerade dieser klassische Stil ist für viele unserer Gäste Teil des besonderen Charmes, dennoch ist es uns wichtig, diesen mit modernem Komfort und einem angemessenen Preis-Leistungs-Verhältnis zu verbinden. Es tut uns leid, dass wir Sie hier nicht überzeugen konnten.Wir würden uns sehr freuen, wenn Sie uns die Gelegenheit geben, Sie bei einem zukünftigen Aufenthalt doch noch von unserem Haus zu überzeugen. Gerne können Sie sich auch direkt an uns wenden, damit wir uns persönlich um Ihr Anliegen kümmern können.Mit freundlichen Grüßen,Stefan FrankGeneral Manager

Response from Property: Dear Guest,Thank you very much for your positive review and for sharing your experience with us.We truly appreciate your kind understanding regarding the issue with the shower thermostat. While we are pleased that our technician was able to assist you promptly, we sincerely apologize that the problem could not be fully resolved during your stay. This is certainly not the standard we strive to deliver.Please rest assured that we will follow up on this matter with our technical team to ensure a lasting solution.We are grateful for your patience and hope to have the opportunity to welcome you back again soon for a flawless stay.Warm regards,Stefan FrankGeneral Manager

Response from Property: Dear Guest,thank you for your review. We are pleased that you enjoyed our very convenient location and found the room comfortable.At the same time, I sincerely apologize for the cleanliness issues you experienced with the towels and bathroom. This is certainly not the standard we aim to provide. Your feedback has been shared with our housekeeping team for immediate attention.We appreciate your honest comments and hope to welcome you again.Kind regards,Stefan FrankGeneral Manager

Response from Property: Dear Guest,thank you very much for your fantastic review. We are delighted that you enjoyed our beautiful rooms, fabulous amenities and excellent breakfast. It is especially rewarding to hear that our team made you feel welcome and well cared for.We are also pleased that our central location, close to the Christmas markets, was perfect for your visit. Thank you for your recommendation — we would be truly happy to welcome you again on your next trip to the area.Kind regards,Stefan FrankGeneral Manager

Response from Property: Dear Guest,thank you for your review and for highlighting our excellent location near the shopping area.At the same time, I am sorry to read that you did not experience our team as genuinely friendly. Please be assured that any room upgrade is always offered as an option, never as an obligation. It is equally important to us that our service feels welcoming and not driven by expectations.We appreciate your honest feedback and will address this internally.Kind regards,Stefan FrankGeneral Manager

Response from Property: Dear Guest,Thank you for taking the time to share your feedback.We are truly sorry to hear that your experience at reception did not meet your expectations. Friendly and attentive service is very important to us, and it is disappointing to learn that you did not feel well looked after.Please be assured that your comments have been shared with the relevant team for review. We appreciate your honest feedback, as it helps us improve our service. If you would like to discuss your experience further, we would welcome the opportunity to speak with you directly.Kind regards,Stefan FrankGeneral Manager

Response from Property: Dear Guest,thank you very much for your kind feedback. We are delighted that you enjoyed our great location and experienced our service team as courteous and welcoming.Your positive words are highly appreciated and will gladly be shared with the team.We look forward to welcoming you back again soon.Best regards,Stefan FrankGeneral Manager

Response from Property: Dear Guest,Thank you very much for your positive feedback and for rating your stay with 8 out of 10 points. We are pleased to hear that you had a very good overall experience with us.At the same time, we appreciate your comment regarding the condition of some of our facilities. Please be assured that we are continuously investing in the maintenance and improvement of our historic property, and your remarks will be taken into account as we plan future refurbishments.We would be delighted to welcome you back to the Steigenberger Icon Frankfurter Hof soon.Warm regards,Friedrich von SchönfeldtGeneral Manager