Quest Frankston on the Bay

Quest Frankston on the Bay Reviews

Quest Frankston on the Bay

435 Nepean Hwy, Frankston, Victoria, 3199, AustraliaView hotel details
Quest Frankston on the Bay
Quest Frankston on the BayQuest Frankston on the BayQuest Frankston on the Bay
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Guest Reviews of Quest Frankston on the Bay

8.6/10
Very good
117 review
Verified reviews
Location8.6
Amenities8.5
Service8.6
Cleanliness8.7
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All reviews(117)
Positive reviews(15)
Reviews with photos/video(3)
Negative reviews(2)
Guest User
Executive Studio
Stayed in Jan 2026
Couple
2 review
10/10
Outstanding
Posted on Feb 10, 2026
Lovely hotel and close to everything in Frankston. A bit more expensive than others but well worth it.
Response from Property: Thank you for staying at Quest Frankston on the Bay and for taking the time to share your feedback. We’re delighted to hear you enjoyed our central location and found your stay to be well worth it. Our team works hard to provide a comfortable and memorable experience, so it’s wonderful to know this was reflected during your visit. We truly appreciate your support and look forward to welcoming you back again soon.Regards,QFOTB
Ruhaya Ibrahim
Executive Studio
Stayed in Jan 2025
Family
10 review
9.0/10
Great
Posted on Feb 9, 2025
Attended the waterfront festival fireworks. Love the location and halal kebabs in the area . For hotel room love the little kitchenette ,  there’s smart tv but no internet to watch programmes . There’s only one tv channel. Sadly The shower head is broken the housekeeper should have known it and inform the maintenance to fix it before rent it out . Overall great hotel with great security for both front entrance and locked underground carpark.
Response from Property: Dear Ruhaya, Thank you for choosing to stay at Quest Frankston on the Bay and for sharing your feedback. We are glad to hear that you enjoyed our location, the waterfront festival fireworks, and the halal kebabs nearby. It’s also great to know that you appreciated the kitchenette in your room and the security of our front entrance and underground carpark. We apologize for the issues you encountered with the TV and shower head. We understand the importance of these amenities, and I will ensure our team addresses the shower head issue promptly and checks the TV setup. The housekeeper will be reminded to inform maintenance if anything needs attention before the room is rented out. Thank you for your valuable feedback, and we hope to welcome you again in the future for an even better experience. Kind regards, Krupa General ManagerQuest Frankston on the Bay
Guest User
Studio
Stayed in May 2025
Business traveller
2 review
10/10
Outstanding
Posted on Jun 23, 2025
Room was very clean and fully equipped with everything. Location was central. Staff were very welcoming and friendly.
Response from Property: Dear Guest, Thanks for taking the time to review your most recent stay with us at Quest Frankston on the Bay. We are thrilled to hear that you enjoyed your time at our hotel. I'll be sure to pass your feedback onto the team and we hope to welcome you back to our hotel again in the near future. Kind regards, Mattaes Dunmall Property Manager
Guest User
Studio
Stayed in Sep 2025
Couple
1 review
10/10
Outstanding
Posted on Oct 26, 2025
Very big for a studio included a kitchenette
Response from Property: Dear Guest,Thanks for taking the time to review your most recent stay with us at Quest Frankston on the Bay. We are thrilled to hear that you enjoyed your time at our hotel.I'll be sure to pass your feedback onto the team and we hope to welcome you back to our hotel again in the near future.Kind regards, Quest Frankston on the Bay team
Guest User
Executive Studio
Stayed in Dec 2024
Couple
3 review
8.5/10
Very good
Posted on Jan 12, 2025
Close to the beach & shopping centre
Response from Property: Dear Guest, Thank you for your review! We are glad you enjoyed our convenient location near the beach and shopping centre. We hope to welcome you back soon! Kind regards, The Team at Quest Frankston on the Bay
Guest User
One-Bedroom Apartment
Stayed in Mar 2025
Couple
1 review
7.0/10
Posted on May 31, 2025
Was a great night
Response from Property: Dear Guest, Thank you for taking the time to review your most recent stay with us. I'm pleased to here that you enjoyed your visit to Quest Frankston on the Bay. I'll be sure to past your wonderful feedback onto the team. Your feedback really means a lot to me and the team, thanks again. We hope to welcome you back to Quest Frankston on the bay again in the near future. Kind Regards, Mattaes Dunmall Property Manager
Guest User
Studio
Stayed in Nov 2023
Couple
1 review
8.0/10
Very good
Posted on Dec 30, 2023
Enjoyed our stay. Service was good - stayed during public holidays and was able to request towels to be replaced and was done. Really nice place to stay.
Response from Property: Dear Guest User, Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. I'm glad to hear that you enjoyed your visit. I will be sure to pass on your comments and wonderful feedback onto the team. We look forward to welcoming you to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager
melisakd
Studio
Stayed in Feb 2023
Solo traveller
2 review
9.5/10
Amazing
Posted on Mar 24, 2023
The location was perfect, in the heart of Frankston. The studio room was a good size and clean upon arrival. I had a very comfortable stay. The service staff were nice, arranged parking and offered excellent directions to the places I inquired about in Frankston.
Response from Property: Dear melisakd, Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. I'm glad to hear that you enjoyed your visit. I will be sure to pass on your comments and wonderful feedback onto the team. We look forward to welcoming you to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager
Icyflyingskier
Executive Studio
Stayed in Feb 2024
Family
19 review
10/10
Outstanding
Posted on May 16, 2024
It is very convenient to travel. The train station, bus station and supermarket are just a few minutes away. The beach is a few minutes away. The service is superb. There is a kitchen and laundry room. Free laundry and drying. It is a must-choose every time. It would be even more perfect if the air conditioning in the gym could be repaired.
Original textTranslated by Google
Response from Property: Dear Icyflyingskier, Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. I'm glad to hear that you enjoyed most of your visit. I will be sure to pass on your comments and feedback onto the owners corporation manager about the gym air-conditioning. We look forward to welcoming you to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager
Jw30
Studio
Stayed in Aug 2023
Travelling with friends
5 review
10/10
Outstanding
Posted on Nov 15, 2023
The balcony has a beautiful view and the room is spacious and bright. The location is convenient, you can walk directly to the train station and the seaside. However, the soundproofing is not very good and you can hear sounds from the corridor outside the room at night.
Original textTranslated by Google
Response from Property: Dear Jw30, Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. I'm glad to hear that you enjoyed your visit. I will be sure to pass on your comments and wonderful feedback onto the team. We look forward to welcoming you to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager
Anamudirenjie
Studio
Stayed in Feb 2024
Family
33 review
8.0/10
Very good
Posted on Mar 20, 2024
The room is relatively large. The entrance to the parking lot is at the back and is very difficult to find. Parking is $35 a day. Otherwise, it's normal. Can't say it's good or bad. The king bed is actually two beds combined.
Original textTranslated by Google
Response from Property: Dear Anamudirenjie, Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. I'm glad to hear that you enjoyed your visit. I will be sure to pass on your comments and feedback onto the team, especially your feedback on our car park, this helps us better improve our services for guests. We look forward to welcoming you to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager
Xiaoquebanreli
Studio
Stayed in Feb 2024
Travelling with friends
6 review
9.0/10
Great
Posted on Mar 19, 2024
The double room written on the details page is a 3-meter large bed, and the twin room is two 1.3-meter beds. Please note! When I filled in my preferences after booking, I chose a twin room, but when I checked in, the hotel said it had not received any information that I wanted a twin room. They had reserved a double room for me if I needed a twin room. , they can go to the room and help me separate the two beds. The hotel said that the double room is a 2-meter large bed, which means that the twin room is two 1-meter beds. In addition, the entrance to the parking lot is behind the hotel. There is a sign at the entrance, but it is recommended to call in advance to reserve a parking space. It is 35 dollars per night.
Original textTranslated by Google
Response from Property: Dear Guest User, Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. I'm glad to hear that you most of your visit. I will be sure to pass on your comments and feedback onto the team in relation to the bedding and the car parking. We hope to welcome you back to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager
apexlpi
Studio
Stayed in Jan 2024
Family
1 review
5.5/10
Posted on Mar 4, 2024
The best hotel I could find in the Frankston area and there was no other choice. Not to mention anything else, Australia is only at this level, but the Internet speed is really shocking. There are even more than 10K, and the Internet is disconnected from time to time. The hotel staff is helpless.
Original textTranslated by Google
Response from Property: Dear apexlpi, Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. At Quest apartment hotels we pride ourselves on high standards, so please accept my sincerest apologies that this was not met. I will discuss your feedback with the Front office team to ensure we can better improve our services for all guests moving forward. Thank you again for taking the time again to review your stay with us. We hope to welcome you back to Quest apartment hotels in the near future. Kind Regards, Melissa Dunmall Property Manager
Guest User
Studio
Stayed in Jun 2024
Family
4 review
5.0/10
Posted on Jul 9, 2024
The parking lot actually charges 35 dollars a night
Original textTranslated by Google
Response from Property: Dear Guest User, Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. At Quest apartment hotels we pride ourselves on high standards, so please accept my sincerest apologies that this was not met. I will discuss your feedback with the Front office team to ensure we can better improve our services for all guests moving forward. Thank you again for taking the time again to review your stay with us. We hope to welcome you back to Quest apartment hotels in the near future. Kind Regards, Melissa Dunmall Property Manager
Guest User
Studio
Stayed in Jan 2024
Family
6 review
7.5/10
Posted on Mar 3, 2024
The surrounding environment is average
Original textTranslated by Google
Response from Property: Dear Guest User, Thank you for taking the time to review your most recent stay with us, at Quest Frankston on the Bay. At Quest apartment hotels we pride ourselves on high standards, so please accept my sincerest apologies that this was not met. I will discuss your feedback with the Front office team to ensure we can better improve our services for all guests moving forward. Thank you again for taking the time again to review your stay with us. We hope to welcome you back to Quest apartment hotels in the near future. Kind Regards, Melissa Dunmall Property Manager