Le Franschhoek Hotel & Spa by Dream Resorts

Great setting, beautiful views. Deluxe villa was comfortable and the beds were good. Evening shuttle service came in handy. Place is slightly rickety which we did not expect at this level. Tennis court in desperate need of a renovation. Some lights not working, breakfast buffet choices average at best. No mini bar and room service only offers full meals, which meant we had to head back to town for some snacks etc after arrival. Good service and treatments at the Spa.

We stayed here on the garden route journey and it was a beautiful setting with lovely staff. The Breakfast was superb along with our 2 meals in the restaurant . Swimming pool was good but more staff presence would’ve been better to get refill of drinks ( missed sales opportunities) In the restaurant where we had breakfast there was a lot of easy fix maintenance needs which would’ve made it 5 stars. Staff were happy and lovely.

We found this by chance on a website offering a deal. At first I wasn’t sure because it’s outside of town. However, I needed not to worry because they have regular shuttles into town. Where to start with the positives? The breakfast is plentiful and of a high quality. Loads of different options and all very tasty. The snacks and meals on the terrace are just as good. The staff are brilliant, so helpful and always willing to have a chat. The only con would be the service speed for food is very slow. We didn’t mind as we weren’t in a hurry but this might annoy others.

What a great hotel and although not stayed extensively in Franschhoek I can’t believe the low ranking. We stayed in the cottages which were spacious and well appointed. The views and starry night were delightful. We arrived early and team organised a free transfer to wine tram. Breakfast buffet was great for the family. Perhaps only negative was evening food menu was not child friendly but we were able to choose children’s options from the room service menu which was a fair solution. Would recommend and stay again.

The place is amazing and the place was so quiet and peace for resting and the ground is so nice, 😘 thank you for the best time and those fluffy pillowcase and all the yard was so nice and everything so thank you for the service how keep on shouting the word of their place so that customer could come

it was a planned business trip with my colleagues were more in to get the work done but the place got us hooked that we were so relaxed and enjoying ourselves but we did manage to get some job done it's a nice place I would recommend it for Business

Unsurpassed views and exceptional service! This gorgeous hotel is located a short drive from the main road of Franschhoek making it a quiet and tranquil refuge. I had some meetings at the hotel and could not fault a thing. The service from reception to banqueting to management was phenomenal. The alfresco areas are stunning for meetings or relaxing. I enjoyed a cappuccino whilst watching playful squirrels in the trees during a meeting on the veranda. The conference and venue rooms are well appointed. I will definitely be back - for a stay next time.

Lovely hotel with beautiful grounds. Roof is thatched. Room was large, comfortable, and quiet. Very accommodating and gracious staff. Small issue with our door .... which didn't close well. Had to really slam it to get it to lock (I think we were in Room 1 ... top of the first flight of stairs and to the far left...front of the hotel). Wifi in the room was a bit slow.

We arrived just after midday at this pretty hotel, with accommodation in thatched villas just outside Franschhoek, to a lukewarm welcome. We were told our room would not be ready until 2pm so we found our way to the terrace for a drink and a snack. The food arrived in huge portions (each would have fed 2 hungry people). We were not impressed by the service having witnessed a member of staff knock a glass off a table and make little effort to clear it up, leaving glass shards across the floor we’re walking to and from the swimming pool with bare feet. Just before 2pm we presented ourselves back at a busy reception to be ignored for half an hour. We eventually spoke to a member of staff who made some effort to check if our room was ready. She made an excuse that previous occupants had been late leaving. We were taken to the room on the top floor of one the villas and settled in. It looked pretty and comfortable with a good sized balcony. We were aware of some potential disturbance from the generator during load shedding. Unfortunately, this happened in middle of the night which meant we didn’t sleep well despite the bed being comfortable. None of the doors shut properly. The front door required slamming, which possibly disturbed our downstairs neighbours each time we went out. There was a shuttle bus to the town but this was not complementary or particularly reliable. We were astonished to be charged for bottled water at breakfast. Our planned pick up to leave arrived about an hour earlier than planned and although we had checked out and paid our bill we were not told this. Again we presented ourselves at reception about half an hour before it was due to be told our driver was waiting for us. Very disappointed at the poor service and quality in this pretty hotel that has so much potential to be fabulous.