The Fred - Adults Only Hotel

Service is key when I stay at a property; however, some things just overshadow the service. As much as I want to give a great review because of the communication before and during the stay, I just can’t. For the price point the conditions of the property were not adequate. The older lady that oversaw the bar, had a negative attitude towards the staff that was visible to guest, a lot of the food options were not available for breakfast, lunch or dinner, the WiFi in the room was not reliable, there were tree roaches on the floor, the shower head was soiled, there was a placard in the bathroom that indicated if we wanted fresh towels to place them in the floor. We placed the towels in the floor and never received any fresh towels. We were given beach towels hours after our initial ask. The beach towel actually looked like a towel they mopped the floor with since it was stained with a rust color and black spots. The only thing that seemed cleaned or well maintained was the ocean, the sand in front of the beach chairs, shout out to the young man that racked the sand, our sweet waiter from St. Kitts with gorgeous faux locs, Delia, the pool + hot tub and the service provided by VI Exotic Watersports. Whoever has primary responsibility of this property, something has to be done. The staff is great, but it just seemed as if they aren’t valued. Also, to management, for the Holidays to happen every year, why were you not prepared?

We didn't receive our welcome gifts and customer service varied depending on who was working. Our room never got replenished with towels even though we requested new towels twice. Paid for VIP private event only for everyone to receive the same benefits for free. Pool and hot tub were the best part of the trip. Overrated resort.

This was a vacation I dreamed about, except not long enough. Outstanding service and staff Room was super comfy. Issues with the TV/ DISH. but we didnt miss it

Friendly staff, comfortable room, amazing view, excellent infinity pool, amazing jacuzzi (a warm one) and a lot of things available to do. Juat Perfect!

I grew up literally next door. This property was my playground back in the day.

Second stay here is less than a year and can’t wait to get back for a third! Love the location, staff, room, food, basically everything! Karen and her staff are great!

Spent my girlfriends birthday at the Fred. The hotel is nice and the staff was pleasant. The food is really good; we indulged in the **** chicken & fries, the steak & eggs, the Thai chili wings were exceptional, the shrimp Caesar salad was very tasteful. The surrounding area has a lot of homeless people and abandoned buildings. My girlfriend didn’t feel safe walking around the neighborhood. All the shops are in walking distance and the people are very kind. The local restaurants food is great as well.

From the front desk and beyond, The Fred created a warm and inviting vacation atmosphere. It was such a pleasant stay. We look forward to returning in the future.