Guest User
August 10, 2024
This was a disappointing vacation. We were sold a bill of goods as they say. We went on a promotion via Monster, Inc. We were told we would NOT have to hear a presentation as we did one in Dec 2023 (Poconos, another disappointment). We went to the presentation, expressed our disappointment in facilities and location and the presentation piece. We had 2 teens with us. Not a lot to do. They offered to move us to an all-inclusive but said we had to buy into RCI to do so. We walked out. What you see on the website regarding the rooms is NOT what the rooms look like. You had to pay cash for the majority of activities booked thru ORYC. You had to pay for WIFI!! Never have I had to do that. There were issues with the WIFI which WE had to call IT. Once IT gave us a code, we had to go to the front desk to give to them in order for WIFI to get activated. Restaurant on site was to close 10pm one evening. We went for a bite around 9:30pm and it was closed. I opened a drawer in the bathroom vanity and there was a dirty washcloth in it - not just dirty. I wasn't sure what was on it. The dust under one of the beds and fans were thick. They cleaned the room the following day. I asked for tissues; they didn't bring them. Maybe they didn't have any. I HIGHLY recommend not staying here.