Zita-Kaiser-Straße 32, Freiburg im Breisgau, 79106, GermanyView hotel details
Check available rooms for your travel dates
We Price Match
1 night
Guest Reviews of Hampton by Hilton Freiburg
8.5/10
Very good
114 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.5
Amenities8.3
Service8.6
Cleanliness8.8
Filter by:
Sort by:
All reviews(114)
Positive reviews(109)
Reviews with photos/video(21)
Great location(18)
Delicious breakfast(17)
Awesome stay(14)
Friendly host(14)
Negative reviews(5)
Guest User
Queen Bed Room with Sofa Bed
Stayed in Aug 2026
Family
1 reviews
6.5/10
Posted on Sep 20, 2026
The hotel is very run down, and the value for money is extremely poor. Stained carpets, torn wallpaper, missing drain cover in the bathroom. The staff, however, really make up for it; they are very professional and friendly. The breakfast is just okay.
Original textTranslated by Google
Guest User
Queen Room
Stayed in Aug 2026
Business traveller
27 reviews
7.0/10
Posted on Sep 24, 2026
The hotel was okay, not as nice as when it first opened. The rooms weren't entirely clean, and the shower had a lot of limescale stains. There was no caffeinated coffee in the room, nor was it available upon request. However, the reception staff were very friendly.
Original textTranslated by Google
Guest User
Queen Room-Accessible
Stayed in Jun 2026
Solo traveller
31 reviews
10/10
Outstanding
Posted on Sep 16, 2026
Considering the high prices in this area, this hotel offers excellent value for money. The location is also great, right in the city center. The breakfast is absolutely superb – enough to keep you full for half the day! I'll definitely stay here again next time.
Original textTranslated by Google
wee00
Queen Room-Accessible
Stayed in Aug 2026
Business traveller
15 reviews
9.0/10
Great
Posted on Sep 11, 2026
Great location which is near to Ferdern station.
There are restaurants nearby
Disadvantage is the nearest supermarkets are all closed on Sunday.
Reiser
Queen Room-Accessible
Stayed in Nov 2025
Business traveller
15 reviews
2.0/10
Posted on Dec 28, 2025
Breakfast was stated to be available on weekends from 7:00 a.m. to 11:30 a.m.
Due to my schedule, I checked in late and was scheduled to check out at 12:00 p.m. I came down to the restaurant at 11:05 a.m., which was still within the posted breakfast hours. However, I was refused service by the staff and told that breakfast was already over.
What made the situation even more disappointing was that the staff were eating the remaining food themselves afterward, laughing and chatting. This experience was quite unacceptable.
Please be aware that the breakfast hours listed in the hotel facilities information differ from the actual operating hours enforced by the restaurant staff.
Response from Property: Sehr geehrter Reiser,vielen Dank für Ihr Feedback. Bitte entschuldigen Sie vielmals das Verhalten unseres Teams und die Verwirrung um die Zeiten.Unsere regulären Frühstückszeiten sind unter der Woche von 06:00 bis 10:00 Uhr und am Wochenende von 07:00 bis 11:00 Uhr. Wir hoffen, Sie bei einem nächsten Besuch von unserem gewohnten Service überzeugen zu dürfen.Mit freundlichen GrüßenIhr Team des Hampton by Hilton Freiburg
Zain M Zaidi
Queen Bed Room with Sofa Bed
Stayed in Nov 2025
Family
10 reviews
10/10
Outstanding
Posted on Dec 24, 2025
The hotel was excellent and the staff was really supportive. We visited during the Christmas season.
Response from Property: Dear Guest, thank you for choosing Hampton by Hilton Freiburg and for sharing your kind feedback. We are delighted to know that you found the hotel excellent and that our team’s supportive service contributed positively to your stay, especially during the Christmas season. Your recognition is greatly appreciated and will be shared with our staff as encouragement. We sincerely look forward to welcoming you back for another pleasant stay in the future.
Guest User
Queen Room-Accessible
Stayed in Nov 2025
Business traveller
46 reviews
10/10
Outstanding
Posted on Dec 19, 2025
The room isn't huge, but it's perfectly adequate, and generally clean. The only downside is the elevator, which is quite small and slow – a common issue in European hotels, so it's understandable. Breakfast was just okay.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for choosing Hampton by Hilton Freiburg and for taking the time to share your detailed feedback. We appreciate your recognition that the room was clean and adequately comfortable for your stay. Your comments regarding the small and slow elevator, as well as the breakfast quality, are very important to us and have been noted with great attention. We value balanced feedback such as yours, as it helps us continue to improve the overall guest experience. Thank you again for your understanding, and we sincerely hope to have the opportunity to welcome you back for a more satisfying stay in the future.
samdl518
Queen Room
Stayed in Nov 2025
Couple
18 reviews
8.5/10
Very good
Posted on Dec 31, 2025
Modern and clean facility, conveniently located just outside the city center.
Original textTranslated by Google
Guest User
Queen Room-Accessible
Stayed in Apr 2026
Couple
5 reviews
9.5/10
Amazing
Posted on May 30, 2026
More than half an hour walk to the centre. Otherwise, it’s a very comfortable stay.
Response from Property: Dear Guest, thank you for choosing Hampton by Hilton Freiburg and for sharing your feedback. We are pleased to know you found your stay comfortable. Your comments are greatly valued, and we will continue to improve the overall guest experience. We sincerely look forward to welcoming you again.
Guest User
Queen Bed Room with Sofa Bed
Stayed in Jul 2025
Family
82 reviews
9.5/10
Amazing
Posted on Sep 1, 2025
The environment was clean, and parking was provided. The front desk staff were friendly, enthusiastic, and attentive. We arrived at the hotel quite late, but the front desk staff processed our check-in quickly, allowing us to get to our room and rest promptly.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for choosing Hampton by Hilton Freiburg and for taking the time to share your experience. We are pleased to learn that you found the environment clean and appreciated the parking convenience. It is especially encouraging to know that our front desk team impressed you with their friendliness, enthusiasm, and attentiveness. We are also glad that, despite your late arrival, the check-in process was handled efficiently so you could settle in and rest without delay. Your recognition is greatly valued, and we sincerely look forward to welcoming you again.
michlexu
Queen Room-Accessible
Stayed in Jul 2025
Family
4 reviews
8.0/10
Very good
Posted on Aug 17, 2025
This Hilton hotel was a bit disappointing, not quite up to Hilton standards! However, the breakfast was understandable and quite extensive. It shares a building with a Super 8! We paid 140 euros including breakfast for a weekend in the summer, which was a decent price.
Original textTranslated by Google
6/8
Response from Property: vielen Dank für Ihre Bewertung und das Lob für unser reichhaltiges Frühstück.Schön, dass das Preis-Leistungs-Verhältnis für Sie gestimmt hat. Wir möchten dazu gerne ergänzen, dass unser warmes Frühstück bei jedem Aufenthalt grundsätzlich für alle Gäste inklusive ist. Ihre Rückmeldung zu unseren Standards nehmen wir uns natürlich dennoch zu Herzen.Wir würden uns freuen, Sie wieder bei uns zu begrüßen!
Qianqian
Queen Room-Accessible
Stayed in Jan 2026
Family
24 reviews
10/10
Outstanding
Posted on Feb 26, 2026
The room was spacious, the service was excellent, and the breakfast was delicious.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for choosing Hampton by Hilton Freiburg and for sharing your positive experience. We are delighted to know that you appreciated the spacious room, the excellent service, and the delicious breakfast. Your recognition is a meaningful encouragement to our team. We sincerely look forward to welcoming you back for another pleasant stay in the future.
Fabio è Carla
Twin Room
Stayed in Nov 2025
Couple
10 reviews
9.0/10
Great
Posted on Dec 31, 2025
The property is away from the hustle and bustle, yet just a 2-minute walk from the tram stop to the city center. It does have a few flaws: the hallway carpet needs updating, and there's no minibar in the room. Overall, though, I still recommend it.
Original textTranslated by Google
Zhangjianzhong
Queen Room-Accessible
Stayed in Nov 2025
Other
37 reviews
9.0/10
Great
Posted on Dec 27, 2025
I chose this hotel because of the convenient parking. The underground parking is quite expensive, but you can park for free above ground. Other facilities and services are consistent with other Hampton by Hilton hotels.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for choosing Hampton by Hilton Freiburg and for sharing your detailed feedback. We are pleased to know that the convenient parking arrangements and the overall facilities and services met your expectations and were consistent with the Hampton by Hilton standard. We sincerely look forward to welcoming you again on your next visit.
Guest User
Queen Bed Room with Sofa Bed
Stayed in Nov 2025
Family
1 reviews
7.0/10
Posted on Dec 25, 2025
The hotel itself isn't bad, but the staff are a different story. I booked and confirmed for two adults and one child. However, upon arrival, they insisted I had only booked for two people and made me pay extra for the child. When checking out, they tried to charge me even more, claiming I'd received an 'upgrade' out of nowhere. That wasn't true; I just got the room I originally booked. So, this Hampton by Hilton hotel is a one-time thing, never again! Horrible people.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for sharing your feedback. We sincerely regret to learn that your arrival and departure experience at Hampton by Hilton Freiburg was frustrating and left you feeling unfairly treated. We understand your concerns regarding the occupancy confirmation, the additional charge for your child. Your comments have been taken very seriously, and we will continue to improve our communication and service standards.