112 Reviews
Best Western Village Inn
Fresno|1.63km from Fresno Art Museum
This was the worst hotel I've ever been to with the worst treatment iv ever received from a comstomer service establishment. I wrote a review directly with BestWestern (who knows if they removed it themselves i dont see it) I understand not all BestWesterns are created equal, but this Fresno CA, Blackstone and Shields hotel has me absolutely disgusted and outraged. I'm still upset about my stay and how the situation is being handled. From no refund what so-ever to telling me if I took down the negative feedback review they would refund half of my money.. I would rather someone read my experience and rethink staying here if they can help it. Racial profiling, the night staff in the office threatened me with calls to the police, the first description of me was some ”black chick with mangy mutts” [I of which was a German Shepard service dog with her service dog leash on btw] as i was trying to walk back to my room. I was followed and threated with phone calls to the poice and being kicked out and charged extra, all because of (1) a mistake made by the previous check in associate and (2) they didn't want to hear or believe me when I told them I had a room there and showed them my room key but hostile already the demanded to know what room and my name. Which appartly is policy but they way they came at me didn't make me want to as I worried about my safety at this point.I didnt remember my room number exactly just the location by sight. I didn't have the sleeve with the room number on it was in the room with my family. They followed me making threats after i told them i was going to my room. They made it seem like they wernt going to let me walk away. No crime commited no noise complaints all they saw was me walking back with my dogs in pajamas. Yelling at me Demanding answers from me of which i was at this point unwilling to give. They just rolled up on me without introducing themselves without telling me why they came after me. All they saw was again, ”some black chick” walking onto the property, as I had 5mins earlier walked off just getting my dogs more time out. They didn't even believe thier own security gaurd when he defended me and threatened to fire him on the spot if he kept helping me. The security gaurd was very nice and recorded what he saw which he was going to send to me but this guy harassing me (John i was told by morning staff)turned his aggression on him telling he couldn't send it to me. To top it off The pool water looked discolored There were mosquitoes in the room I was bitten. Broken appliances from lamps to the TV switch doing nothing more than turning the TV on and volume no changing the Chanel. After a horrendous run in with the night checkin staff I wouldn't be surprised to learn that I was placed in a room that just wasn't as good due to my race after what i experienced in my one night there. As other reviews said thier room was a ”clean room and nice” my room was nothing like the pictures they advertised. If you have anim
Very Good
125 Reviews