Hotels Near Pier 1 in Frisco

The maintenance staff are amazing and friendly. The front desk person was rude and had a smart comment. The first room I was given the bathroom smelled like urine. I went back downstairs and asked her for another room. She seemed frustrated but assigned me another room. Didn’t tell me where the room was located until I got ready to get on the elevator. I arrived at the second room. It was small, smelly carpet and the room was right by three chairs in which if someone sat there they could look in the room. I was very uncomfortable with the room. I then went to the front desk again, apologized and asked if she had another room available. She huffed and with a frustrating tone said “what is wrong with this room I told her I wasn’t comfortable with it and wanted just to get some rest. She then asked have you used the room. I asked her for clarification on her question and at that point she nastily stated “I need to know if you’ve used the room so I can have it cleaned. I replied “Yes, I washed my hands. I then stated to her “you don’t have to be nasty. I don’t have a nasty tone with you. She then replied “I will give you this last room but if you don’t like this one I will give you a refund and you can go to another hotel.” The third room was much better than the first two I thanked her and informed her the room was great because I didn’t have to be as discourteous in my behavior as she has been to me. It’s not only what you say but how you say it. If it weren’t for the fact that someone else had funded this I would have asked for a refund at that point and walked out. Never in all of my years of staying in hotels have I experienced such rudeness. I will NOT be returning to this hotel.

We have stayed at this hotel many times in the past however our recent visit to see our granddaughter graduate was marred by bullying and accusations of theft. The hotel requested we move our room on our second day of our stay. Being my sister is disabled and alone in the room she advised the staff she could not ”move the room” There was no reason given for moving our room however my sister agreed if the staff moved all of our belongings..later that night we found our roomkey was disabled. I called downstairs to Jean Carlos ( clerk ) at desk. He and security appraoched me whilst I waited. He accused us of ”stealing room glasses, pillowcases and hangers” We were still guests in the hotel. He then held us hostage in the room with his foot against the door demanding to search our room and luggage..being the hotel staff moved our personal belongings there was no way we would steal any of the aforementioned..my elderly disabled sister was now crying and took her clothes off the hangers that was moved by the staff and gave him the hangers leaving her clothes on the floor. For 45 minutes he accused us bullied us and threatens us. Finally I used my phone to video this thug then he started flailing his arms around ”don't video me don't video me” that was the only way we got him out of the room. He then charged my account $850.00 for items he claimed we ”stole” The entire trip was ruined and these two older women will never never visit this classless thug hotel again. We contacted Corporate with our concerns and the only offering was ”removing the non removed items from my bill” Another slap in the face from this thug team. Omni we don't want your hangers your pillowcases nor your room glasses! What a vile staff. We did not sleep at all that night knowing the thug has a master key and could potentially enter the room. We feared for our lives and still shake thinking of this aberrant behavior directed at two elderly women ..My advice? Stay at motel hell as this place is even worse!

The hotel is clean very new and fresh looking, and the valet staff is very professional. I will definitely come again. The hotel provided me with lavender incense upon check-in, and the valet staff is very prompt and quick in handling your car. This is perhaps one of the best AC hotels I have stayed at.

Nice looking and functional hotel. I think this hotel could exceed expectations if a few things were added/changed. 1. The a/c throughout the hotel and in the rooms/bathrooms should be lowered tremendously. Especially in the warmer times of the year. 2. The parking garage should have some attachment to the hotel or at least make self parking free for guests. 3. It would be nice if the hotel had a pool for kids or guests to utilize. Otherwise, it was a nice hotel with a nice bar/lobby

Good location, new hotel, coincides with the 100th anniversary, opposite the food street, good breakfast environment, good taste, slightly less staff, have to wait, I do not know why the next day is early, the first day does not contain

It was good definitely using Trip.com again. Very fast booking and very friendly

We really enjoyed our stay at the Hampton Inn in Frisco. This is a nice location. It is quiet and easy access to any needed venue. Employees are friendly and engaging. Gloria, in the breakfast room does an exceptional job keeping the breakfast area clean and well stocked. Plus, she greets you each morning with a smile. Rooms are comfortable and very clean. I would stay here again.

It has microwave and refrigerator, so it is so good. But air conditioner is noisy. Breakfast is not good and not bad.