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Verified reviews
Location4.2
Amenities4.1
Service4.3
Cleanliness4.2
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All reviews(102)
Positive reviews(89)
Reviews with photos/video(9)
Awesome rooms(23)
Convenient location(8)
Great value for money(7)
Easy to get around(6)
Friendly front desk staff(6)
Too noisy(5)
Great location(5)
Convenient parking(4)
Negative reviews(13)
Xtero
Budget Single Room
Stayed in Jul 2023
Solo travellers
141 review
5.0/5
Outstanding
Posted on Aug 15, 2023
Very cost-efficient hotel that accepts foreigners. In a great location as well. Check-in was very smooth and the room was great. Bed, shower all up to standard and clean.
Response from Property: 尊敬的賓客,感謝您下榻客來悦酒店並給予我們如此高的評價!您的認可如同璀璨星光,照亮我們前行的道路。我們一直致力於為每一位旅客打造温馨舒適的住宿環境和周到貼心的服務,您的滿意就是對我們最大的肯定。期待您的再次光臨,客來悦酒店永遠是您旅途中温暖的港灣。
Stephen Russell 56
Superior 2-bed Room
Stayed in Jun 2023
Solo travellers
35 review
3.5/5
Posted on Jul 22, 2023
Friendly staff, no English speakers, but by using the translator app, they were very helpful.
Response from Property: 尊敬的賓客,感謝您選擇客來悦酒店並分享您的體驗。對於您提到的設施稍顯陳舊的問題,我們十分重視。酒店已經在規劃逐步更新設施的計劃,在改進過程中,我們仍會確保現有設施的正常使用和清潔衞生。同時,我們也很高興在其他方面能滿足您的需求,希望您下次入住時能感受到我們的變化。再次感謝您的反饋。
Paul Adrian Jones
Superior 2-bed Room
Stayed in Sep 2022
Travel with friends
46 review
4.5/5
Great
Posted on Oct 25, 2022
Great hotel with friendly staff. Efficient check-in, and no messing around.
The rooms are clean and spacious, although, I would have preferred a shared room with a fully-frosted bathroom glass (only half-frosted) for more privacy.
Great location. Twenty minutes walk from the entrance to Taimushan mountain, and a 6k drive to Niulanggang beach area. (Managed to do both in the same day).
Response from Property: 尊敬的賓客您好,感謝您入住澳萊大酒店,期待您的再次光臨,祝您工作順利、生活愉快!
Guest User
Superior 2-bed Room
Stayed in Sep 2022
Travel with friends
26 review
3.7/5
Posted on Oct 24, 2022
Normal hotel, clean and with very friendly and helpful staff. Good for value. Perfect to visit Taimushan.
Response from Property: 尊敬的賓客您好,感謝您入住澳萊大酒店,期待您的再次光臨,祝您工作順利、生活愉快!
Guest User
Deluxe Room (2 Beds)
Stayed in Sep 2022
Family
26 review
3.7/5
Posted on Oct 5, 2022
Good place if you plan to go up to the Taimu mountain - not far away from ticket office. Girl at the reception is kind and helpful. No problem with foreigner’s registration.
Response from Property: 尊敬的賓客您好,感謝您入住澳萊大酒店,期待您的再次光臨,祝您工作順利、生活愉快!
Meline Smbat
Budget Single Room
Stayed in Jul 2022
Solo travellers
3 review
4.5/5
Great
Posted on Aug 17, 2022
The hotel is good. Room is nice. Staff is friendly. The only bad thing is that outside is too noisy and cause of that can't sleep at all. There are many restaurants and shops near. It's so close to Taimushan railway station.
Response from Property: 感謝您入住酒店,期待您的下次入住,祝您工作順利生活愉快
Guest User
Superior Queen Room
Stayed in Jan 2023
Solo travellers
1 review
5.0/5
Outstanding
Posted on Feb 25, 2023
Neat environment, clean and hygienic
friendly hotel staff
The breakfast is also very rich, with Fuding characteristics, satisfied
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好,感謝您的滿分好評,期待您的再次光臨,祝您工作順利、生活愉快!
Anonymous User
Budget Single Room
Stayed in Jan 2023
Business travellers
1 review
5.0/5
Outstanding
Posted on Feb 18, 2023
The hotel room is hygienic and comfortable, the staff service is very good, the breakfast is also good, I think the price/performance ratio is quite high
Original TextTranslated by Google
Response from Property: Dear, I am very happy to get your affirmation, welcome to visit again!
Guest User
Superior 2-bed Room
Stayed in Dec 2022
Travel with friends
1 review
1.0/5
Posted on Jan 25, 2023
It was a very bad accommodation experience. The washing water was cold at night, and the room card could not be opened even after going out. I asked the service staff to open the door, and the person was reluctant to speak and it was not nice. There was blood on the blanket in the room , there will be no next time
Original TextTranslated by Google
Response from Property: Dear guests, Happy New Year. During the peak period of the Spring Festival, there are many guests. The hot water is used up quickly, and the heating is not so fast. The hotel is very sorry for not giving you a good check-in experience. I wish you a happy New Year and a happy family
Guest User
Superior 2-bed Room
Stayed in Dec 2022
Travel with friends
1 review
1.0/5
Posted on Jan 24, 2023
The young guy at the front desk was confused when he stayed in the hotel, and then the hotel room was not cleaned up, and there were blood stains on the quilt. When we returned to the hotel at night, the bath water was all cold. There are seven or eight children. When I checked out, I ran into that young man again. He was also confused, and basically couldn't solve the problems encountered.
Facilities: Laojiu
Hygiene: general
Original TextTranslated by Google
Response from Property: Dear guest, there are many guests staying during the Spring Festival. The cleaning lady can't handle the sanitation of so many rooms at the same time. As a result, some rooms were not cleaned when you checked in. The young man is a winter vacation worker and lacks experience. He didn't inform you of the room situation when you checked in. . There are many guests staying, and there are many people using hot water, so the heating is not so fast, and we cannot give you a good check-in experience. The hotel is very sorry, and wishes you a happy Chinese New Year and a happy family! 🎉🎉