To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.7
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All reviews(946)
Positive reviews(922)
Reviews with photos/video(339)
Delicious breakfast(145)
Great value for money(96)
Near shopping area(49)
Convenient for shopping(35)
Convenient parking(29)
Loved the view(23)
Would stay again(21)
Tasty coffee(7)
Negative reviews(24)
roytang31
Stayed in Mar 2025
Couples
2 review
4.5/5
Great
Posted on Apr 14, 2025
With plenty of restaurants nearby the hotel and close to the supermarket “Ogino”. Shuttle bus to different attractions are also available. A great place to stay!
Guest User
Twin Room-Smoking
Stayed in Feb 2025
Travel with friends
27 review
5.0/5
Outstanding
Posted on Mar 17, 2025
“A Wonderful Stay with a Warm Welcome!”
From the moment we arrived, we were greeted with a very warm and friendly welcome, making us feel right at home. The room was spotlessly clean, well-maintained, and had everything we needed for a comfortable stay. The attention to detail and excellent service truly stood out. Highly recommend for anyone looking for a pleasant and relaxing experience!
WONGART
Twin Room-Non-Smoking
Stayed in Feb 2025
Solo travellers
33 review
3.5/5
Posted on Mar 13, 2025
I like this hotel—it offers free parking spaces, paid laundry and dryer services, and a free healthy breakfast, making it very suitable for people driving themselves to travel around Lake Kawaguchi.
Asdfghjklzxcvbnm
Stayed in Jan 2025
Solo travellers
9 review
4.7/5
Amazing
Posted on Feb 20, 2025
Building B seemed newly renovated, everything looked new. Room was clean and tidy. If TV can be hanged on the wall, not on the table it will be perfect.
Guest User
Economy Double Room-Non-Smoking
Stayed in Feb 2025
Couples
11 review
4.0/5
Very Good
Posted on Mar 28, 2025
Spotless toilet
Helpful front desk staff
Good breakfast
Clean room
J. Simon
Economy Double Room-Non-Smoking
Stayed in Dec 2024
Solo travellers
10 review
4.5/5
Great
Posted on Mar 12, 2025
Location:
Fortunately, the hotel provides complimentary shuttle service for hotel guests from Kawaguchiko station otherwise it’s quite far to walk from Kawaguchiko station.
Attractions:
Hotel’s complimentary shuttle service runs several trips a day to and from Kawaguchiko station. One then takes any of the sightseeing buses to and from Kawaguchiko station. There’s also a bus stop along the main road outside the hotel to take the sightseeing buses. I purchased a 2-days Hakone Freepass which comes with unlimited use of these sightseeing buses and complimentary and/or discounted entry to attractions within Fujikawaguchiko.
Service:
Hotel has rock bath onsen (payable) but wasn’t able to utilise it due to lack of time.
Hotel also provides complimentary bus services (must book in advance and based on availability) to Gotemba Premium Outlets. Booked this bus service to JR Gotemba station to head to JR Odawara station to proceed to Hakone.
Jerry Lee 61
Economy Double Room-Non-Smoking
Stayed in Dec 2024
Family
3 review
4.7/5
Amazing
Posted on Feb 20, 2025
Very convenient location, nearby the bus station, walking 2 min reach the hotel. Room very clean. Extra tat still has shuttle bus to train station Kawaguchiko.
Lim Chin Seng
Twin Room-Non-Smoking
Stayed in Jan 2025
Family
2 review
5.0/5
Outstanding
Posted on Feb 9, 2025
5 🌟 service and good view room
Will booking again when next visit.
Room clean and nice
N.ShaZ
Twin Room-Non-Smoking
Stayed in Nov 2024
Couples
34 review
5.0/5
Outstanding
Posted on Dec 24, 2024
Our 2nd time staying here! Great location which is very near to Lawson and halal eatery nearby. Free shuttle provided from hotel to train station & vice versa. Bonus this time, got the room with Mt Fuji view! Definitely will be coming back here in near future! Keep up the good service 🤗
Razna
Stayed in Nov 2024
Solo travellers
3 review
4.0/5
Very Good
Posted on Jan 21, 2025
Luggage lockers available, easy to get to from station. Staff just expect you to get on with things and not so helpful but that’s not an issue as everything is pretty self explanatory. Would stay again.
BY12
Stayed in Nov 2024
Solo travellers
15 review
5.0/5
Outstanding
Posted on Dec 13, 2024
Near the red line bus to go around. near the Kawaguchiko lake. Clean comfortable room. Free shuttle bus from Kawaguchiko station, every 20 minutes during peak hours. just check bus stop number 10 for the hotel shuttle bus.
LoisChf
Stayed in Nov 2024
Solo travellers
14 review
4.2/5
Very Good
Posted on Dec 4, 2024
Clean hotel with good breakfast and value for money. Importantly, the hotel provides hotel ferry service to the train station regularly.
Anonymous User
Stayed in Nov 2024
Travel with friends
4 review
4.5/5
Great
Posted on Dec 6, 2024
Good service form staff at check in couter. Room is a little small but good amenities.
Edward
Stayed in Nov 2024
Solo travellers
2 review
4.0/5
Very Good
Posted on Feb 6, 2025
Bare necessities are provided. Comes with free breakfast which is nice.
Guest User
Twin Room-Non-Smoking
Stayed in Mar 2025
Travel with friends
9 review
5.0/5
Outstanding
Posted on Apr 22, 2025
Good location. Near bus stop and restaurant. Hotel provides free breakfast and transport to train station.