Kuretake Inn Premium Fujinomiya Station Reviews

The location is very close to station. There is one welcome drink (non-alcohol and alcohol), room is big. The amenities are good. However the WIFI is terrible. I read review about Wifi before but I don’t think it is terrible like this.

Consistency is key for me. Clean functional very convenient location next to station, minutes from Aeon Shopping mall, and 7-11 round the corner. Staff are professional and polite. Free welcome drinks between 6-8pm.

Upon arrival it was 1pm and hotel offered to store our baggage so that we can head out to have lunch, the check in time was 3pm onwards and that day there was a scheduled power outage. Front desk was very friendly and explained clearly where we can enjoy the daily welcome drink. Breakfast was included and the dining area was simple and food stations well maintained. It is just opposite the train station so it is very convenient for us to come and go to airport. But the best is there is a bus station outside the hotel, we bought tickets to Shiraito Falls and it was valid for two days with unlimited bus rides! We can only see Mount Fuji from the side of the window, but because the bed is parked beside the wall, when I wake up in the morning, I can see a little bit of the majestic Mount Fuji and that was a very good feeling to wake up to. Overall we enjoyed our stay at this hotel.

The accommodation is conveniently located near Fujinomiya Station, making it very easy to travel around and visit nearby attractions. The room was clean and well maintained. The staff were very kind, friendly, and helpful, and they could communicate well in English, which made the stay comfortable and stress-free. Overall, I had a great experience and would definitely stay here again.

Excellent location, close to the train station and bus station, easy to travel, delicious food, various welcome drinks, clean room, accessible by elevator. The room does not have a view of Fuji, but can see Fuji all around the city.

This is the first time in over two decades of using Trip.com that I've given a hotel a bad review. This hotel completely subverted my perception of Japanese service. I booked two nights in early November, during the off-season, for nearly 500 RMB per night – terrible value for money. To be fair, let me start with the positives: the breakfast was plentiful, they had a happy hour in the afternoon, and the front desk staff all spoke standard and fluent English. Now for the negatives: the Wi-Fi signal in the room was absolutely terrible, I had to use my mobile data for both nights; there was no duvet cover, just a sheet, and the comforter itself was stained. I was really worried about the sheet shifting and my skin touching the dirty comforter while sleeping. Let me detail my terrible experience at the hotel: On the morning of the second day of my stay, around 7 AM, I was woken up from my sleep by loud banging and talking. I initially thought it was early risers next door and wondered why the soundproofing was so bad. The banging continued, and I realized it was my door. I got up and found that my door lock had been opened. Since I had put the security latch on before going to bed, the door hadn't fully opened. I shouted twice, but the people outside ignored me and kept trying to force the door open. I leaned my body against the door from the inside to close it and lock it. Through the peephole, I saw two people. They were speaking Japanese, which I don't understand. One of them was wearing a hotel uniform. The other made a phone call, and then they left. I was too scared to go back to sleep and waited until 8 AM to report the situation to the front desk. The front desk staff smiled and said it was probably a guest who had entered the wrong room. I told them the door had been opened, and it was by a male hotel employee. Thankfully, the security latch prevented them from coming in. The front desk clearly didn't believe me and said they would ask their night shift colleagues. It wasn't until past 6 PM that the front desk called me back. They said a guest had worked overtime until the morning and their key was with a colleague, so they asked the duty staff to open the door, but they mistook the room number. I asked, "Shouldn't your employees verify which room a guest is staying in before opening the door for them?" The front desk replied that since it was a regular guest, they didn't verify. At this point, if the hotel had proactively offered me a room upgrade, I wouldn't have pursued the matter further. But the front desk just kept apologizing. I told her, "You can't just apologize and consider the problem solved." She said it absolutely should not have happened, and if I needed the people involved to apologize in person, she would arrange it. I said, "It shouldn't have happened, but it did. I don't need an apology. I need the hotel to compensate me for the fright caused to a single female guest lying in bed before dawn, with two men trying to open her door. I hope to get a refund for one night's stay." I didn't think this was an unreasonable request. The front desk said the hotel couldn't directly give money to guests but could offer a convenience store gift card. I asked how much, and she said she needed to consult her manager. I thought even if it was just 100 or 200, it would at least show some sincerity. The worst-case scenario would be the manager refusing compensation. However, the hotel's **actions went beyond my imagination.** After a while, the front desk called again and said the manager stated that according to Japanese law, unless the hotel voluntarily offers compensation, it's illegal for a guest to demand it. If I wanted compensation, the hotel could refund half of my room fee, but I would have to leave the hotel immediately. If I continued to stay, there would be no compensation. I was stunned and had to ask several times to understand. I had already paid for two nights. Refunding half means one night's fee, and then kicking me out, which effectively means I still paid for one night and stayed for one night. Not only is there no actual compensation, but it was already past 7 PM. Where were they expecting me to stay if they made me leave immediately tonight? I was so angry I almost laughed. If I don't ask, you don't offer; if I ask, you say it's illegal for me to demand compensation. You take money for two nights, refund one, and then expect me to sleep on the streets on the second night?!** The hotel is clearly taking advantage of me being a single female tourist, unfamiliar with the place, not speaking Japanese, and having other plans the next day. I don't have the time or the courage to fight them head-on. Anyway, everyone should avoid this chain of hotels in the future. I suspect they might be discriminating against Chinese people; if it were Westerners, they probably would have groveled, just like Takashimaya grovels to its American daddy.

Right outside Fujinomiya Station, just across the pedestrian bridge, is the hotel. The breakfast is excellent and there's a hot spring bath on the first floor, including an open-air one. It's about a twenty-minute walk to the Mt. Fuji climbing entrance and ****.

Fantastic location! The hotel is right off the second floor of the tram station, with direct buses to Mount Fuji and taxis readily available. This is extremely convenient for travelers with a lot of luggage. The room offers great value for money, and it's a short walk to many historical sites (as shown in the picture). Highly recommended. My only regret is bad luck – Mount Fuji was completely hidden by thick clouds during my two-day stay, so I didn't get to see its true beauty.

Excellent! It's super convenient, literally right outside the subway exit. The front desk staff were incredibly friendly and helpful, and the breakfast was absolutely delicious too! Highly, highly recommended to everyone!

This hotel is just 2 minutes walk from the station. The twin bedroom is really big though the pillows are too soft. We enjoyed having the delicious breakfast provided and staff are very professional and courteous in doing their job at the dining area.

Great Location with Amazing Breakfast! The hotel is in a perfect spot and very easy to find. While there is a small fee for parking, the experience was well worth it. I really enjoyed the welcome drink upon arrival and the public bath was very relaxing. Most importantly, the breakfast was outstanding so many delicious options! A solid choice for staying in this area.

Near JR station / Good view Mr.Fuji (out side hotel)

Conveniently located next to the train station. Breakfast was a decent spread too. Hotel toilet was small but onsen was available to bathe in.

Very good breakfast and excellent location. Good choice for visiting Fujinomiya and Fuji mountain.