ANA Crowne Plaza Fukuoka, an IHG Hotel

ANA Crowne Plaza Fukuoka, an IHG Hotel Reviews

ANA Crowne Plaza Fukuoka, an IHG Hotel

3 Chome-3-3 Hakata Ekimae, Hakata Ward, Fukuoka City, Fukuoka Prefecture, 812-0011, JapanView Hotel Details
ANA Crowne Plaza Fukuoka, an IHG Hotel
ANA Crowne Plaza Fukuoka, an IHG HotelANA Crowne Plaza Fukuoka, an IHG HotelANA Crowne Plaza Fukuoka, an IHG Hotel
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ANA Crowne Plaza Fukuoka, an IHG Hotel Guest Reviews

4.4/5
Very Good
127 review
Verified reviews
Location4.5
Amenities4.2
Service4.5
Cleanliness4.5
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All reviews(127)
Positive reviews(123)
Reviews with photos/video(24)
Great location(30)
Awesome stay(25)
Great service(25)
Easy to get around(9)
Convenient for shopping(9)
Tasty food(7)
Negative reviews(4)
Tsang Christie
Basic Double Room Non Smoking
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Sep 22, 2024
It is very good at free for mini bar and parking this time. The room is clean. Hotel is very near HAKATA station. Hotel breakfast has a delicious mentaiko.
Anonymous User
Standard Room
Stayed in Jul 2024
Travel with friends
4 review
4.5/5
Great
Posted on Jul 6, 2024
Location is great! Walking distance to the Hakkata station which is accessible to many places of interest and also many shopping options and many F&B options.
Response from Property: Thank you for taking the time to share your experience with us. We will continue to deliver our hospitality with the same level of excellence. Thank you again for your feedbacks. We hope to see you soon.
hean kuan
Superior Twin Room Non Smoking
Stayed in Apr 2024
Travel with friends
2 review
3.5/5
Posted on Apr 15, 2024
Hotel Staff, Miss Kim was exceptional when helping us to looking for the correct required medical services. She helped us made the appointment with the medical facilities. She's very professional in discharging her services.
Response from Property: Thank you very much for choosing ANA Crowne Plaza Hotel Fukuoka. Thank you for taking the time to share your experience with us. We are very happy that our staff was able to assist you during your stay. We will continue to strive to make your stay with us even better. We hope to see you soon.
AlexL23
Standard Single Room Non Smoking
Stayed in Sep 2024
Solo travellers
21 review
4.5/5
Great
Posted on Sep 12, 2024
A short walk from JR Hakata station. It is with all basic amenities. Good base for short visit to Fukuoka
Response from Property: Thank you very much for choosing ANA Crowne Plaza Hotel Fukuoka. Thank you so much for your amazing feedback! It’s wonderful to know that you enjoyed our convenient location. Thank you for taking the time to share your experience, and we hope to welcome you back to ANA Crowne Plaza Hotel Fukuoka soon for another memorable stay!
Kai ling08
Stayed in Jan 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Jan 28, 2024
Stayed 6nites at Ana Crowne Plaza Fukuoka. The location is 5min walk from Fukuoka station, v centralised. Staffs are very friendly and helpful.
Response from Property: Thank you very much for choosing ANA Crowne Plaza Hotel Fukuoka. Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay at Our hotel and appreciated the excellent location in the Hakata district. Our , friendly staff, and well-equipped facilities are designed to provide the best experience for our guests. We aim to create memorable moments for our guests, and your feedback is truly appreciated. We can't wait to welcome you back for another fantastic experience in the future.
Andrew
Standard Club Twin Room Smoking Lounge Access
Stayed in Dec 2023
Couples
4 review
4.7/5
Amazing
Posted on Dec 30, 2023
Overall good hotel. Value for money. Very near the hakata station. Only downside is breakfast quality is so so and with very limited food. But staff are friendly and willing to help. I will recommend coming here again 2 mins walk to hakata station, 5 mins walk to shin shin Ramen
Ronli
Superior Twin Room Non Smoking
Stayed in Mar 2024
Couples
10 review
3.5/5
Posted on Mar 30, 2024
generally good. great location. staff friendly unfortunately swimming pool closed but this is the reason I book here
Response from Property: Thank you very much for choosing ANA Crowne Plaza Hotel Fukuoka. Thank you for taking the time to share your experience with us. We apologize for not meeting your expectations regarding the swimming pool. Actually, We have the regret to inform you that our hotel would be discontinuing its Swimming Pool after March 31 (Wed.), 2021. Your feedback is important to us, and we will consider it as we strive to improve our offerings. We look forward to welcoming you back in the future and providing you with an even better experience.
Guest User
Stayed in Jun 2023
Couples
1 review
4.2/5
Very Good
Posted on Jun 24, 2023
The staff are so nice and helpful but it might be better if more staff could be able to speak English. The breakfast buffet could be more attractive if more western style food be provided.
Response from Property: Thank you very much for choosing ANA Crowne Plaza Hotel Fukuoka. Thank you for taking the time to share your experience with us. We will enhance staff training in terms of language so that we can provide warm service to our customers as if they were in their own country. And about breakfast buffet, We will sharing our culinary section your feedback, We will strive to make improvements. We hope to see you soon.
Guest User
Upgraded Standard Room
Stayed in Nov 2022
Family
3 review
5.0/5
Outstanding
Posted on Nov 13, 2022
Proximity to hakata station. Nice and clean room
Response from Property: Thank you for taking the time to share your experience with us. Thank you very much for the full 5 stars! We will continue to deliver our hospitality with the same level of excellence. Thank you again for your feedbacks. We hope to see you soon. Thank you once again for choosing ANA CROWNE PLAZA Hotel FUKUOKA and for taking the time to share your experience.
Guest User
Superior Twin Room Non Smoking
Stayed in Sep 2024
Family
9 review
3.8/5
Good
Posted on Sep 17, 2024
I booked 2 nights at Crowne Plaza Fukuoka, 1 night was for IHG official website points, 1 night was for Ctrip booking. When I checked in with points, I was not reminded that the bottled mineral water was free for members. If you are not a member, the mineral water in the mini bar will cost 350 yen, which I don't understand. The hotel breakfast is average, if you are not in a hurry, it is recommended to eat out. The most basic fruit is simple, and there is no freshly ground coffee.
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Jennifer Huang
Superior Twin Room Non Smoking
Stayed in Sep 2024
Family
12 review
4.5/5
Great
Posted on Sep 17, 2024
Stayed for 4 nights, it was a very good hotel. However, the location is a bit out of the way and the hotel is a bit old. Everything else is fine. Love their rich breakfast. It's a pity that I'm a vegetarian
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Qianqian0624
Superior Twin Room Non Smoking
Stayed in Aug 2024
Family
33 review
3.7/5
Posted on Aug 22, 2024
Facilities: The bed is very narrow, and the room is already large at more than 20 square meters. The lobby is grand. Hygiene: There are black spots on the walls of the bathroom, which is uncomfortable to look at when taking a shower. You can wipe it off, but it feels like it is not cleaned well. I am really not a germaphobe. Environment: Convenient transportation, but it is inconvenient to drag a suitcase. A taxi to the airport costs 1,800 yen. Very close
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Response from Property: Thank you for staying at ANA CROWNE PLAZA Hotel FUKUOKA. Thank you for sharing your feedback! We regret that your stay this time did not meet your expectations in terms of cleanliness of the room. This is by no means our original intention of hospitality. The hotel will review the cleaning process again and advise relevant colleagues to pay attention to cleaning details. We also hope that if you come back again, you can enjoy ANA CROWNE PLAZA Hotel FUKUOKA's people-oriented hospitality and a warm and comfortable perfect journey.
Guest User
Superior Twin Room Non Smoking
Stayed in Aug 2024
Other
8 review
4.2/5
Very Good
Posted on Aug 14, 2024
The lobby near Hakata Station is quite gorgeous, the double room is not big, the sanitary facilities are OK, the furniture is a bit old, and the bedding is average. The service is OK, but the cost performance is not high, not recommended.
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Response from Property: Thank you for staying at ANA CROWNE PLAZA Hotel FUKUOKA. Thank you for sharing your feedback! The hotel will re-examine the cleaning process and services, and also reminds relevant colleagues to pay attention to cleaning details and services. If you have the opportunity to stay at our hotel next time, we promise to provide you with satisfactory service. We look forward to your visit again.
Anonymous User
Basic Double Room Non Smoking
Stayed in Jul 2024
Solo travellers
7 review
4.0/5
Very Good
Posted on Aug 1, 2024
The facilities are old but clean. It is close to the station and the cost performance is not high.
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Anonymous User
Basic Double Room Non Smoking
Stayed in Jul 2024
Travel with friends
1 review
3.0/5
Posted on Jul 14, 2024
When I checked in, I found that the room was not cleaned properly. There were two cans. Such a small place could have two cans. Were the other places really cleaned? So it can be said that it is small, dirty and expensive... After I complained, I was given a free minibar. Is it to meet my needs? I felt like I was trying to scam someone. I don’t know how to argue in English. Forget it...
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