Smile Hotel Hakataekimae

Smile Hotel Hakataekimae Reviews

Smile Hotel Hakataekimae

3 Chome-8-18 Hakata Ekimae, Hakata Ward, Fukuoka City, Fukuoka Prefecture, 812-0011, JapanView hotel details
Smile Hotel Hakataekimae
Smile Hotel HakataekimaeSmile Hotel HakataekimaeSmile Hotel Hakataekimae
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Guest Reviews of Smile Hotel Hakataekimae

8.9/10
Very good
326 review
Verified reviews
Location9.0
Amenities8.6
Service8.9
Cleanliness9.0
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All reviews(326)
Positive reviews(311)
Reviews with photos/video(76)
Near shopping area(33)
Convenient for shopping(33)
Easy to get around(29)
Friendly front desk staff(18)
Small room size(13)
Tasty food(10)
Luggage delivery service(8)
Perfect for business trips(6)
Negative reviews(15)
Guest User
Single Room Non smoking
Stayed in Dec 2025
Solo traveller
71 review
9.7/10
Amazing
Posted on Jan 6, 2026
This hotel is a 5-minute walk from Hakata Station, making it very convenient for taking the JR lines and subway. If you're coming from Fukuoka International Terminal, you can take a bus to Hakata Station East Gate for 310 JPY, then walk through the station concourse. A direct taxi would cost around 2000 JPY. From the domestic terminal, a subway ride to Hakata Station is 260 JPY. There are also many convenience stores nearby. Like many Japanese hotels, the single rooms are quite small, but they are clean and tidy. I found it perfectly adequate. The breakfast buffet was pretty good. You can store your luggage on the day of check-in and check-out.
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6/7
Response from Property: Thank you so much for choosing to stay at Smile Hotel Hakata Ekimae. We are honored by your high praise for all aspects of our stay. We are also delighted to know that you were satisfied with your experience and the breakfast. We will share your kind feedback with our housekeeping and breakfast staff. We will continue to work with all our staff to provide you with an even more comfortable stay in the future. We sincerely hope you will choose to stay at our hotel again if you visit Fukuoka in the future. Smile Hotel Hakata Ekimae
m08362084
Double Room Smoking
Stayed in Nov 2025
Travelling with friends
35 review
9.0/10
Great
Posted on Dec 19, 2025
The hotel is conveniently located very close to JR Hakata Station, with Kintetsu Department Store and Yodobashi Camera nearby. It's also quite close to Nakasu. Across from the hotel, there's a supermarket and a popular dessert shop with a queue – if you have time, you should definitely try it; the cakes aren't too sweet and are really delicious. I feel like Smile Hotel isn't as good as it used to be. When we arrived, the only smoking area was on the third floor, and the hallway outside our room smelled strongly of smoke. Plus, the room itself was very small. It was just okay.
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Response from Property: Thank you very much for staying at Hakata Station Smile Hotel. We also appreciate your feedback on the hotel's surrounding facilities and location. Although there is a designated smoking area outside the hotel, and smoking is permitted on the second and third floors, we sincerely apologize for any inconvenience caused by the smoke and odors in the public areas. We will strive to improve the hotel environment to ensure you have a more comfortable stay. We also sincerely apologize that the room size did not meet your expectations. We will use your feedback as a reference for future improvements. Thank you very much for your valuable feedback. We will continue to work hard to improve our service and strive to become an even better hotel. Hakata Station Smile Hotel
Guest User
Twin Room Non smoking
Stayed in Jul 2025
Family
8 review
10/10
Outstanding
Posted on Aug 24, 2025
An excellent hotel! It's conveniently located with plenty of shopping and dining options nearby. It's just a few minutes' walk from the Hakata commercial district, and there are many convenience stores right next to the hotel. The service is great, and it's very clean. Definitely a hotel with superb value for money. I'll be back! 👍👍👍
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6/8
Guest User
Single Room Non smoking
Stayed in Jul 2025
Solo traveller
1 review
9.2/10
Great
Posted on Sep 3, 2025
Not far from Hakata Station, so transportation is quite convenient, and there's a 7-Eleven right downstairs. The room had a window, which was a plus, but it was a bit small and had a strange smell. The TV was great though, you could watch internet channels.
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Response from Property: Thank you for staying at Hakata Station Smile Hotel. We are pleased to know that you were satisfied with the transportation from Hakata Station and the room facilities. We are also pleased that you found the nearby convenience stores very convenient. However, we sincerely apologize for the inconvenience caused by the room size and unpleasant odor. We will continue to check and improve the room environment to ensure you have a comfortable stay. Thank you for your valuable feedback. Hakata Station Smile Hotel
G Cham
Twin Room Non smoking
Stayed in Sep 2025
Family
17 review
8.0/10
Very good
Posted on Oct 11, 2025
Very convenient and nice place, cleaning is very ok
Response from Property: Thank you very much for staying at Smile Hotel Hakata Ekimae. We also thank you for your kind words. We are very honored to hear that you were satisfied with our hotel's location and cleanliness. We will continue to strive to improve our services so that our guests can have a comfortable stay. We hope you will use our hotel again when you visit Fukuoka. All of our staff look forward to welcoming you again.Smile Hotel Hakata Ekimae
Anonymous User
Single Room Non smoking
Stayed in Jun 2025
Family
38 review
10/10
Outstanding
Posted on Oct 7, 2025
The location is excellent, less than a 10-minute walk from Hakata Station and very close to Canal City Hakata, making it convenient for shopping and entertainment. The room was clean, tidy, and spotless. The Pokémon store at the station was a big draw.
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Response from Property: Thank you for staying at Hakata Station Smile Hotel. We are delighted to see your appreciation for the hotel's location and the cleanliness of your rooms. The hotel's proximity to Hakata Station and Canal City Hakata makes it convenient for sightseeing and shopping. We are pleased to hear that you were satisfied with the hotel's convenient location. We also hope you enjoyed the Pokémon Shop within Hakata Station and that it left you with wonderful memories. We will continue to strive to provide you with a comfortable hotel experience and welcome you to stay again on your next trip to Fukuoka. All of our staff look forward to your next visit. Hakata Station Smile Hotel
Guest User
Single Room Smoking
Stayed in Jun 2025
Solo traveller
1 review
10/10
Outstanding
Posted on Jul 14, 2025
The Chinese staff member at the front desk during check-in had an amazing attitude, which really warmed my heart. A big thank you to that employee. Otherwise, it's a standard Japanese hotel. The location is about a 10-minute walk from Hakata Station. Overall, it was a great stay!
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Response from Property: 非常感謝您這次在微笑酒店博多站前住宿。對於入住時前台工作人員的熱情接待,我欣然拜讀了。為了能讓顧客安心生活,我們竭盡所能地接待顧客,所以這些鼓勵的話語對全體員工來説都是很大的幫助。另外,您對選址和設施也感到滿意,感到非常榮幸。今後也會更加努力,提供舒適、令人印象深刻的逗留。我們全體員工都期待着您下次光臨。微笑酒店博多站前
GC747
Single Room Non smoking
Stayed in Dec 2025
Solo traveller
7 review
9.5/10
Amazing
Posted on Jan 8, 2026
Clean comfortable hotel. They ugraded me to a twin room from a single, so I had plenty of space.
Response from Property: Thank you very much for staying at Smile Hotel Hakata Ekimae. We are delighted to see that you gave us high ratings in many areas and that you enjoyed your stay without any major issues.Regarding the room upgrade, availability depends on the situation on the day, but we are pleased to hear it made your stay more comfortable.We sincerely hope you will choose our hotel again when you visit Fukuoka. Our entire staff looks forward to welcoming you back.Smile Hotel Hakata Ekimae
Anonymous User
Semi Double Room Non smoking
Stayed in Jul 2025
Solo traveller
3 review
9.5/10
Amazing
Posted on Aug 13, 2025
i had a pleasant experience in this hotel
Response from Property: Thank you very much for using the Smile Hotel Hakata Station."Also, I am very honored to receive your kind words ""I had a great experience"" and your high evaluation.""They seemed to be satisfied with the facilities, cleanliness and service, and all the staff were encouraged."Next time you come, we will provide you with more information about the surrounding environment so that you can be more satisfied.We look forward to seeing you again.Smile Hotel in front of Hakata Station
Wingss91
Single Room Non smoking
Stayed in Mar 2025
Solo traveller
3 review
10/10
Outstanding
Posted on May 2, 2025
Staffs are nice and helpful, friendly , unforgettable experience in this hotel
Response from Property: Thank you very much for staying in front of Hakata Station at Smile Hotel. Also, thank you for your high evaluation. We are very happy to hear that you are satisfied with the location, surroundings, and service of our building. "It was a great honor to receive the compliments of the staff and the words ""It was an unforgettable experience at this hotel.""" We will continue to do our best to satisfy our customers. We look forward to your next visit.Smile Hotel in front of Hakata Station
Guest User
Single Room Non smoking
Stayed in Jun 2025
Business traveller
24 review
9.0/10
Great
Posted on Jul 20, 2025
Rooms in Japan are generally small, but this hotel is conveniently located very close to Hakata Station. The environment and hygiene are good, it's just that the air conditioning is a bit old and noisy. It would be even better if the breakfast included eggs.
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Response from Property: Thank you for staying at Hakata Station Smile Hotel and for sharing your valuable feedback. We are delighted that you were satisfied with the convenience of Hakata Station, the hotel environment, and the cleanliness. We also sincerely appreciate your high praise for our service. On the other hand, we sincerely apologize for any inconvenience caused by the air conditioning noise. We will address it as soon as possible. Thank you very much for your valuable feedback. We also appreciate your suggestions regarding the breakfast menu. We will consider making changes to further enhance guest satisfaction. All our staff look forward to your next visit. Hakata Station Smile Hotel
Guest User
Single Room Non smoking
Stayed in Jul 2025
Solo traveller
3 review
10/10
Outstanding
Posted on Sep 12, 2025
Hotel was neat and tidy. Close to the hakata station. Suitable for solo travelers 
Response from Property: Thank you very much for your stay and for your kind review.We are very honored to hear that our hotel was clean and tidy, and to receive your kind words about our location. We are especially pleased to hear that you had a comfortable stay, especially as a solo traveler.We will continue to strive to improve our services and facilities to ensure an even more comfortable stay. Please stop by again on your next visit to Hakata.All of our staff look forward to welcoming you back.Smile Hotel Hakata Ekimae
YOUSHINTO
Single Room Non smoking
Stayed in May 2025
Solo traveller
113 review
6.0/10
Posted on Jul 15, 2025
The hotel is conveniently located very close to the station. However, overall it's not great value for money. The rooms are quite old and the cleanliness could definitely be improved. The breakfast is very basic and also not worth the price.
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Response from Property: Thank you for staying at Hakata Station Smile Hotel. We are pleased to know that the hotel enjoys a great location, conveniently located near the station. However, we sincerely apologize that the cleanliness and breakfast did not meet your expectations. We will promptly pass on your valuable feedback to all our staff and strive to improve our services to ensure you have a more comfortable stay. Thank you for taking the time to leave a message and review. Hakata Station Smile Hotel
Guest User
Single Room Smoking
Stayed in Jun 2025
Solo traveller
6 review
9.5/10
Amazing
Posted on Jul 15, 2025
good! will book again for next time. It would be better if the room provide luggage rack.
Response from Property: Thank you very much for staying at Smile Hotel Hakata Ekimae. We are also very pleased that you left a high rating. We are glad that you were satisfied with the cleanliness and service of our hotel. There is a limited number of luggage racks available at the front desk, so please feel free to ask us. We will take your valuable feedback into consideration and strive to make your stay even more comfortable. Please stop by again when you visit Fukuoka. All our staff look forward to welcoming you.Smile Hotel Hakata Ekimae
Tanru Jin
Single Room Smoking
Stayed in Apr 2025
Business traveller
10 review
10/10
Outstanding
Posted on May 25, 2025
It is right next to Hakata station and very convenient to get around. Check in procedure was very smooth and the front desk was friendly and could speak some English. Lots of good food and convenience stores around the hotel.
Response from Property: Thank you very much for staying in front of Hakata Station at Smile Hotel. We are very happy to receive your compliments regarding the location and the service of the staff. Please stop by when you come to Fukuoka again. Smile Hotel Hakata Station