Hotel New Otani Hakata

This was my first time staying at Hotel New Otani Fukuoka, and its location is fantastic. It's right next to the Nanakuma Line subway station, and you can walk directly along Watanabe-dori to the Tenjin shopping district. Nearby, you'll find Mitsukoshi, Daimaru department stores, Daikoku Drugstore, sports brand shops, electronics stores, and more – making shopping incredibly convenient. As for the stay itself, the room size is generous for a Japanese hotel. I'd give the cleanliness, environment, and service a perfect five out of five, and the facilities a four. The staff's politeness and enthusiasm also deserve a five. However, I do need to point out that the hotel's breakfast doesn't quite live up to its five-star standard. The restaurant on the first floor feels small, and the breakfast selection is just average, nothing special. Also, with the current trend of non-smoking policies, why doesn't the hotel implement a complete smoking ban in all guest rooms? For guests with asthma who can't stand the smell of smoke, this feels unfriendly, doesn't it? Even if they've tried to remove the smoke smell, the lingering scent absorbed into the room, carpet, and walls still feels very strong. Smelling it can even trigger coughing and wheezing. If they could improve and upgrade the breakfast to better match a five-star hotel's positioning, and implement a complete smoking ban in guest rooms (with designated smoking areas), I believe even more guests would happily choose to stay at Hotel New Otani.

This hotel is great! It's super close to the subway, right outside the exit for Line 7. The lady who checked me in at the front desk was so warm and lovely. It's a shame I didn't get to see her before I left to say thank you. Five-star service! Highly recommend!

For a five-star hotel, this place offers incredible value for money. The rooms are spotless, the staff are warm and polite, and the whole hotel environment is beautiful and comfortable, with fresh flowers everywhere. They even have staff who speak Chinese, which made communication incredibly easy. The location is also excellent, making it convenient to get anywhere.

I stayed here for the last two nights of my Kyushu trip. The room had a massage chair, which was a huge relief after a week of driving. The hotel is a bit older, but that wasn't a big issue for me. It's close to the subway, the rooms are spacious, and the service is great. Overall, it offers good value for money.

A very comfortable 5-star hotel! While the facilities are a bit dated, the environment is great, and the location is incredibly convenient. It's right in the heart of Fukuoka, making it easy to get anywhere. The hotel parking is also very convenient, which was a huge plus for us since we were driving.

Clean, quiet, and tidy. Very close to the subway station. There's a FamilyMart convenience store right outside, as well as another old-school grocery store. The room was cleaned daily (typical of an older 5-star hotel). The air conditioning/heating system worked very well. There was a Chinese-speaking staff member at the front desk.