Premier Inn Preston East

Friendly staff especially Jane and Maddie, went above and beyond for us, We were in Preston for a football tournament with 17 13/14 year old boys. Great hotel, great location, clean and very comfortable rooms. I would definitely use again.

Booked for two nights and was very disappointed to discover on arrival that the adjoining Beefeater restaurant was closed, and had been for some time. We knew this Premier Inn was out of town with no other restaurants close by. The photograph shown on the website clearly has the Beefeater sign visible. The hotel is in need of refurbishment. The outside and car park are tatty. We had to search out a member of staff to check-in, who explained we could eat in Premier Inn restaurant but my husband, in his search for a member of staff, had found the restaurant to be dark and dingy. Member of staff was friendly but looked a bit embarrassed. Room was clean but needs updating. We ate at the Anderton Arms about a mile or so towards Preston. Not really walkable as lonely and dark. On returning on Saturday evening reception was packed with people queuing to check in and only one member of staff available to deal with check-in, answer phone and sort out some kind of emergency that was taking place. More staff needed. Not up to usual Premier Inn standard, we will avoid this one in future

2 USB points in room broken. Bedside & below tv. Not reported. Staff excellent. Staff shortage. Staff on reception having to also leave to work in bar taking orders. Same in morning at breakfast. Coped very well but that's not fair. Ultimately guests are having to wait. Traffic noise outside loud during night.

We are staying at hotel for 5 month training course and staying Monday to Friday. Kelly and the staff are amazing. They are welcoming, friendly and couldn’t do enough for me and my colleagues. The rooms are clean and tidy. Breakfast and meals are lovely. Nothing is any trouble. 5 stars for Kelly!

Lovely reception lady when I arrived even though it was quite late. The bed was fabulous as always but four pillows apposed to the two would be nice.. SThe shower/bath soap in the dispenser is so diluted that it is almost unusable - such a shame.

Amazing staff! Kelly on the front desk was above and beyond! Made me feel very welcome and at ease. As a trans woman at the start of my transition, I get a little nervous going new places, but Kelly and Maddy both made me feel very at ease. Cannot recommend them more highly. Food was great and good portions! Bed was super comfy and pillows were soft and relaxing. Very quiet area and a great nights sleep!