Duas Torres Hotel Reviews

Absolutely unacceptable! We had to change rooms three times in one week due to a massive ant infestation. Staff admitted the building section shouldn’t have been occupied at all. No real compensation, just a voucher for another stay – after this experience? Never again. Totally disappointing.

Friendly helpful staff made our stay relaxed & enjoyable. We enjoyed breakfast & dinner in their O'Classico restaurant.

Accommodation was perfect and onmain bus route near to Funchal and Lido.  Staff friendly and helpful.

the location was great with a car, so we could travel the island. the hotel was more than we expected. the service was perfect. the room is big, excelent view, great souna and pool. very recommanded

Convenient location, parking. Nice apartment with a full kitchen.

Exceptional welcome Ideally located for easy access Beautiful room

The hotel is well located, right opposite a forum where you can do your shopping as well as eat. The staff are very friendly, super pleasant, the breakfast is quite expensive, €15 per person but very good, the landscape is just extraordinary I recommend this hotel really nothing to say

The room environment is beautiful, the room is neat and clean, the cooking utensils are complete, and the staff is friendly.

Great location, nice view from the balcony, spacious rooms, kitchen and everything you need. Judging by the looks of it, would definitely go back.

Loved everything. Front desk lady was very nice

Very good location, studio with small kitchenette Too bad the jacuzzi is closed at 5:45 p.m.

Verblijf is prima! Dichtbij openbaar vervoer en winkels! Zeker aan te raden. De schoonmaak kon beter!

I booked a Standard Studio with a Sea View at Duas Torres (10/01-18/01) via Travel Up. Despite being a repeat guest, I was placed in a substandard "Annexe" unit not shown on the website or booking options. ​Key Issues: ​Safety: The bathroom contains an ordinary 230V socket in a "wet zone" (less than 1m from water), which is a lethal violation of Portuguese safety standards. The boiler plug also has exposed wiring. Broken wardrobe, filthy, mouldy shower, slippery shower tray, broken sharp edged towel storage.. ​Misrepresentation: The annexe is significantly smaller and of inferior quality compared to the main 4-star building. ​Discrimination: It is observable that British guests are being relegated to these units while other nationalities are prioritized for the main building. ​Travel Up has ignored my pleas for help despite receiving photos of these hazards. I have been treated like a second-class citizen in accommodation that does not meet basic safety or quality regulations. I have escalated this to the Madeiran Tourist Authorities and

We had a lovely stay at Hotel Duas Torres, especially thanks to the spacious studio with kitchen facilities, a very comfy bed, and a fantastic sea view. The hotel was very clean and fresh flower bouquets at the reception added a charming touch. The swimming-pool area was spotless and the gardens beautifully maintained. However, the best asset the hotel has is definitely the team. The reception staff were welcoming, attentive, and very helpful. Every recommendation, especially for restaurants, turned out excellent. Our trip had a special purpose, and although the tour operator ruined THE actual day, the hotel staff did their best to give us a memorable one. Thank you, Sofia and team. Can´t wait to return to beautiful Madeira! Room for improvement: - perhaps the opening hours of the jacuzzi could be extended so the guests that return from the tours late afternoon could also enjoy it. - I missed amenities aside from shampoo and soap, also basic items like an iron.