Hotels Near Pentecost International Worship Centre - West Hills in Ga West

I stayed here for my first week from the 25th March 2022. I was very happy with the service and the area. Somethings from my room were not complete, for example having my own sofa which was of inconvenience when my guests arrived but my host made sure I was comfortable and promised to look after me the next time. I was happy to come back after my trip from Kumasi. However everything went down hill. Room was disorganised, broken curtains, bed made was incomplete, low/no wifi. Ceiling mould and damp. Made a compliant in which the maintenance team attended and informed me they were trying to gain access in the afternoon but no one was in. Bear in mind I had not received any phone calls or messages about this. Furthermore, I explained the room is no fit condition to be receiving guests and should be fixed first, this was not a matter of completing it in the afternoon that I checked in! Rubbish! One of the workers agreed and also made it known to the maintenance team she had been complaining about this room for a while. They moved me to a temp room for the night. With weak/very limited wifi, some stained walls, broken shower, sticky toilet bin lid and the toilet making loud and long flushing noises. I moved in total four times. They also gave me a room with stained bed sheets and scaffolding in which workers would be walking across my balcony. With the help of my old host and a nice lady, I got a lovely apartment. The host, required payment but did not want to do an online bank transfer, did not have a card machine. So I paid via World Remit money in which money was taken out of my account but her transactions was not cleared. She wanted me to pay again, in which I told her I will not be paying twice, she will have to wait until the refund is cleared. I had to request for a refund (took 3 working days), was also being chased for full payment for the moulded room. House keeping forgot to lock my room. At this point I was fed up. I asked for some negotiation in having a late check out as my flight departed late at night and with everything I had dealt with before, this was by passed and not even considered. I was then charged the highest exchange rate which meant i was paying more (they say different agents use different exchange rates). This meant I was given the host/agent nearly £94 extra which is around about/over 800 GHC. For all the lack of customer service, sympathy and them always chasing me for payments like I was a criminal. I will not be coming back again! I honestly wish I left my experience at week one, rather than returning back to end my stay in Ghana. If you want a modern place , great location/pool side views, lots of tourists etc, stay there. I expected way more for up-keeping and maintenance. Highly disappointed with round two stay at Embassy Gardens.

It is a simple hotel, everything is a little dated. You must certainly not have high expectations. The rooms are full with furniture you don't have to do with. There is a TV air-conditioning telephone and refrigerator present in the rooms. The air-conditioning room was not good and water was leaked, the shower was not so fine, the shower head was so forward and the walls were so dirty, especially the inside of the bathroom door. We got another larger room, this was better decorated but here too all dust and dead animals in the corners. There were cattle lakes around. Wifi was free but not always as strong and good. Staff is very friendly and helpful. Breakfast was very simple two toasts and a delicious omelet with pot tea and juice from a suit. They have a restaurant with a good Lebanese kitchen, first ask what they have. Not everything is present. They make the food fresh that you will try, you will have to wait very long. Hotel light on a busy street, if you sleep in front you don't close your eye by noise. Rooms on the back are better. There were many mugs in the rooms. Despite the insulation of a lot of stuffed.

Not easy To find, but once there, I was surprised by thé lovely nest. Thanks To Dennis who gave me the addreses Where I could find easily What I wanted To buy. My stay was very Perfect.The room was big enough, with a coffee maker and a basket full of coffee etc.

Everything is very good here, health, safety, facilities, services, the housekeepers are very nice and are always ready to help if you have any questions.

The staffs are so supportive and friendly. I was amazing by the service provided in the restaurant, reception and housekeeper. I have learn alot from the attitude of the staffs and moving forward I will encourage every Gambia coming to Ghana to visit central Hotel. Keep it up and surely you be best soon. Akwaaba

It was great experience 🥰

I booked this Aparthotel for my Dad and it was brilliant. Fantastic attention to detail and very clean. The only thing I’d say can be better is customer service. We had to wait a long time before getting the key although booking in advance. As a world traveler, this gap was very notable and one that can be easily addressed. It’s however a great place to stay.