It's really bad. I just returned to Gaomi and saw the newly opened Home Inn Business Trip, and it felt okay. When I checked in on the first day, I booked it for a friend, but everyone who entered the room needed an identity verification. I understood and cooperated very well. I did not bring an ID card, so I accept photos without a license. But after trying many times, my information is correct but the photos are not correct. At this time, another service staff said to take a headshot or is there an ID photo? I took another photo before letting me go up. There is nothing wrong with your due diligence. Obviously, there are other ways to allow customers to wait so long in a tired state, which is really inappropriate.
One more question, we plan to do the six o'clock in the evening, so we called the front desk to renew the hourly room. The original check-out at 12 o'clock, the front desk said to postpone the check-out until 13:00. Normal thinking is that the hourly room will be from 13:00 to 17:00, right? At 16:15 in the afternoon, the front desk called and said that there was 15 minutes to check out. (I'm really surprised. Generally, hotels charge an extra half day.) Shouldn't it be 1 to 5 o'clock? The front desk said that because it was set from Ctrip, the time is 12:30 to start the terminal room. You didn't tell us, if you did, we would definitely close it in advance! Another thing is to notify customers 15 minutes in advance to check out. I really don’t know how long it will take for customers who stayed two nights to clean up? Is it possible to dehumanize modern hotels? Really speechless, disappointed, in short, will not patronize Gaomi Rujia again.
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