Vienna International Hotel (Gaozhou) Reviews

The room smelled very bad and the air conditioner was not cooling. It was probably because the dust was not cleaned. I couldn't sleep one night and asked to change rooms the next day. Room 1321 smells like product quality is poor. This is not acceptable to consumers.

The room was clean and tidy, with no peculiar smell. The air conditioner was very powerful, and it was too cold even if it was turned on at 31 degrees 🥶! The mattress is very clean, the softness is on the hard side, the wardrobe has an extra quilt, and the TV has free channels. If you want to watch other things, you need a membership. The hot water is always available, and it doesn’t get less hot in the middle of the night like other places! The service was very warm and thoughtful, and they also introduced local specialties! and nearby attractions, the hotel is also equipped with a robot to deliver express There are two charging locations in the parking lot, which is very important for me who drives a new energy vehicle. I don’t need a place to charge. There is a Chinese restaurant on the third floor of the hotel. The vinegar chicken feet are very delicious and the local corn is very soft!

I visited Gaozhou during the New Year and stayed at the Vienna International Hotel. The hotel facilities are good and the service is also very good. After checking in at around 4 o'clock, I went out to eat. When I came back, I found that the room had a bit of a smell. I reported it to the front desk and immediately helped change the room. The attitude was very good. Happy New Year. It's more than 300 yuan. The usual house price is more than 200 yuan, which is very cost-effective!

The service attitude is not good, the front desk has a very arrogant attitude, asking guests to give five-star reviews before making any request. The hygiene of the toilet was extremely worrying. What was even worse was that the quilt was filled with mites or something else. It made my skin itchy when it was covered with it. It was so itchy that my skin was scratched in the end. Vienna, never see you again in this life!

The front desk actually asked me how much I paid for the reservation. Is there no training?

This is my first time staying in a hotel and encountering such a weird thing. The room was booked through Ctrip. When I got there, the hotel front desk said there were no more rooms, and there was only one room left for sale in the store. Online orders were not supported. I didn’t know why it was still available on Ctrip’s software, and they even belittled the second room. The three parties said they were unreliable and asked us to cancel the order, saying they were wrong. Because it was past 2 a.m. when we checked in that day. I was late, sleepy, and busy with work the next day. Just when she was about to book what she called her last room on the spot, another customer came who also booked online. At the same time, the old customer who received her WeChat message from the front desk asked her if she had a room with a double bed. She said at the time that she would ask others to wait for a while while she was still busy and would call him back (it wasn’t because she was in a dark state of mind. If she was really gone, would she ask others to wait for a while and call him back later?) After hanging up the phone, she told me that The order is ready, I have seen it, and she can help me check in (I seriously suspect that she is afraid that she will continue to talk too much with me and delay her performance). Actually, the hotel can't offer online promotions, so they don't want to do it. They said they don't have a room and they want to upgrade. Members will receive discounts when staying at the hotel in the future. This is simply deceiving consumers and wasting each other's time. At the same time, I would like to say that the attitude of this waiter is seriously bad, which affects the entire stay experience.

The heating is just a decoration. I called the front desk and asked that the central air conditioner was not turned on because it was not cold enough. 15 degrees isn’t cold enough, so why should we open it when it’s below zero? disappointment

Vienna International Hotel Brand👍

朋友過來住的 設施：夠齊全，窗簾都是自動的 衞生：乾乾淨淨，東西擺得好整潔 環境：優雅舒適 服務：前台的小姐姐好温柔有禮

整體服務、環境都非常不錯，每次出差都是住維也納，這回第一次住酒店遺漏物品，酒店不提醒都沒發現，感謝酒店工作人員認真負責的工作態度！

這個酒店設施完善，房間寬敞明亮，床鋪舒適，一夜好眠。住習慣維也納國際了，床墊睡的很舒適，每次開車中途經過都在這裏休息。

入住感很好，因為帶孩子特意訂的親子房，有個桌子包邊脱了跟前台反應了馬上就過來處理，也有洗衣房可以洗衣服，如果房間有個小冰箱就完美了😍

周邊環境很好，拉開窗簾就是美景。很新的酒店，衞生條件好。前台小姐姐和服務人員都很熱情。服務很優質，響應速度快。

一進大堂，真的好豪華，設施設備很新，機器人送餐超級給力，房間乾淨，摸了窗邊連灰塵都木有，床也很舒服，服務態度很熱情，真的非常不錯的酒店。