"Comfortable bed, clean room (damp in the bathroom). Free waters, tea, coffee and biscuits were a nice touch. Great location close to the Baltic Art Museum and other quayside attractions. Would stay again!"

"A great, friendly welcome at reception when I arrived. Ground floor rooms only, so no stairs to worry about. The room was clean and very quiet with comfortable beds and a lovely shower room, plus a TV. The food was plentiful and cooked very well. It was nice and hot when it arrived, and in no way expensive. A great stay, thank you."

"Stayed here recently with my family, the staff were all friendly and helpful and the room was lovely and clean and comfortable, great location and would definitely stop here again"

"The hotel is in a decent location but we had a bad experience staying there. The room was dirty on the floor and I noticed some marks on the bed sheets. We asked for a double but were given a twin and one of the beds was very badly damaged and could not be slept on, because the hotel was busy and we needed to get to an event, we could not change room. The shower in the bathroom did not have a door and so anytime the shower was used, the rest of the bathroom flooded. When going to our room late in the evening, we were stopped by a security guard. Initially, he did not state that he was a security guard and asked my partner which room she was staying and was quite aggressive - for obvious reasons, she didn't say where she was staying as this was clearly inappropriate and it was only after I challenged him that he said that he worked for security. The staff need to be better trained and state clearly if they work for the hotel up front."

"Absolutely perfect for anyone attending a concert at the nearby concert venue (glasshouse) . Steep surrounding walkways/pavements may be an issue for some people with lesser mobility."

"Absolutely amazing time, stayed over while driving to Scotland, best night sleep in a while will be returning on my drives up and down"

"Absolutely awful accommodation would not recommend we paid nearly a £1000 for two nights and asked for a refund with no resolution yet. Leak in through ceiling, dirty,damp smell ruined a birthday surprise."

"Clean comfortable room. Quiet. Friendly and welcoming reception staff. Easy check in and out. Great value. Highly recommended. "

"The Embassy Hotel in Gateshead is a good value hotel and we had breakfast included. The breakfast was continental style with Instant porridge, a little watery, fruit, coffee and fruit juice. You could have a Pan Chocolat or a cereal bar instead. It filled a gap and saved having to spend more. The room was good and we got a double bed and three quarter double. I slept very well and my wife liked the other bed too. The bathroom and shower worked well and you get shampoo and soap thrown in. TV is around 30 inches with Freeview type channels. There were two chairs on the room but only one bedside table. We used a chair for another one. It would have been useful to have a fan in the room as the rooms seem quite warm, even with the window open. There is a themostate on the wall but it's not clear if it does anything. In winter there is an electric heater. There are bi sockets near the bed, so be aware of that fir charging. You can buy snacks at reception should you rush and there is a pub restaurant next door, which opens after 11 am. . One good thing us that there gs plenty of free parking but it gets fuller in the evening, due to pub customers. We didn't have an issue and it's nice to find free parking as many hotels now charge for this. Sleep was great, shower was great too basic over a bath but responded well to temperature changes. Towels soft bit scratchy. We gave said three times and there are some good deals to be found it you need to be in the Newcastle Area. There is the Metro Centre about a mile down the road if you don't get breakfast with Ihea and McDonald's etc, so you won't starve. The hotel itself is in a very good location just a minute off the A1 if you're heading further into Northumberland or down South towards London direction. The staff are very helpful and we checked in without an issue. If you ordered, and received breakfast from another site, not Best Western, make sure you show them the invoice including breakfast. Next time I think I would go to ZUkea for breakfast as it's good to have but not worth paying extra for, unless you want a bacon bap."