"Brilliant stay Super clean hotel Lovely staff Fantastic location"

"Lovely staff and amenities were excellent no issues at all"

"Stayed here prior to my wife having major surgery the following day at Gateshead hospital so we were hoping for a warm welcome and a relaxing overnight stay. The stay was indeed comfortable and the meal in the restaurant was reasonable enough but the check in process was a little embarrassing. Just as we presented ourselves at reception, someone shot into a side room and could be heard shouting "Well I'm not gonna check them in, somebody else will have to!!" At that moment a member of staff appeared behind us and said "Someone will attend to you shortly, take no notice of misery guts". Staff disputes take place in every workplace but paying guests shouldn't have to witness them."

"Great hotel , lovely rooms"

"The Embassy Hotel in Gateshead is a good value hotel and we had breakfast included. The breakfast was continental style with Instant porridge, a little watery, fruit, coffee and fruit juice. You could have a Pan Chocolat or a cereal bar instead. It filled a gap and saved having to spend more. The room was good and we got a double bed and three quarter double. I slept very well and my wife liked the other bed too. The bathroom and shower worked well and you get shampoo and soap thrown in. TV is around 30 inches with Freeview type channels. There were two chairs on the room but only one bedside table. We used a chair for another one. It would have been useful to have a fan in the room as the rooms seem quite warm, even with the window open. There is a themostate on the wall but it's not clear if it does anything. In winter there is an electric heater. There are bi sockets near the bed, so be aware of that fir charging. You can buy snacks at reception should you rush and there is a pub restaurant next door, which opens after 11 am. . One good thing us that there gs plenty of free parking but it gets fuller in the evening, due to pub customers. We didn't have an issue and it's nice to find free parking as many hotels now charge for this. Sleep was great, shower was great too basic over a bath but responded well to temperature changes. Towels soft bit scratchy. We gave said three times and there are some good deals to be found it you need to be in the Newcastle Area. There is the Metro Centre about a mile down the road if you don't get breakfast with Ihea and McDonald's etc, so you won't starve. The hotel itself is in a very good location just a minute off the A1 if you're heading further into Northumberland or down South towards London direction. The staff are very helpful and we checked in without an issue. If you ordered, and received breakfast from another site, not Best Western, make sure you show them the invoice including breakfast. Next time I think I would go to ZUkea for breakfast as it's good to have but not worth paying extra for, unless you want a bacon bap."

"No hassle and well located (and priced). Good communication from Kim too. Noise from other guest could be an issue, especially on the ground floor but it wasn't really a problem for us fortunately. Bathroom door was a little difficult to shut but not a big issue. Handy to have a fridge in the room."

"Great environment, warm service."

"Very nice place for the money, clean and comfortable beds. Simple room but practical, clearly not city centre but I don’t think this is what you’re looking for when booking here. Breakfast was decent and staff was friendly too."

"very noisy with construction and too hot in the room but overall was fine"