LGW South Terminal, Airport, Horley, Gatwick, RH6 0LL, United KingdomView Hotel Details
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Guest Reviews of Hilton London Gatwick Airport
9.0/10
Great
221 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.2
Amenities8.9
Service8.9
Cleanliness9.1
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All reviews(221)
Positive reviews(211)
Reviews with photos/video(37)
Easy to get around(39)
Close to airport(38)
Awesome stay(33)
Convenient location(26)
Large rooms(21)
Quiet & comfortable(12)
Delicious breakfast(10)
Tasty restaurant(5)
Negative reviews(10)
123-traveller
Deluxe Twin Room Non Smoking
Stayed in Nov 2025
Family
57 review
10/10
Outstanding
Posted on Dec 11, 2025
The hotel is quite large and conveniently located near Gatwick Airport's South Terminal, accessible via an indoor walkway in under 10 minutes. Despite its proximity to the airport, there's absolutely no airplane noise, making for a very quiet stay in the room. The rooms are spacious, with comfortable beds, excellent cleanliness, and complete facilities. The Wi-Fi signal is strong and the internet speed is fast. The staff are also very friendly. Overall, it offers great value for money.
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6/7
Response from Property: Dear Guest,Thank you for taking your time to leave us your feedback.We are delighted to hear that your stay was to your liking and we look forward to welcoming you back to our hotel in the near future,Kind regards,Hilton Reception team
CreativeMakings
Double Room Non Smoking
Stayed in Oct 2025
Solo traveller
1 review
10/10
Outstanding
Posted on Nov 23, 2025
Very comfortable and rooms, my personal experience meant I had a room larger than I needed. I was also placed in a room near a lift as I had an early morning flight. Would recommend
Response from Property: Dear CreativeMakings,Thank you for taking your time to leave us your feedback.We are delighted to hear that your stay was to your liking and we look forward to welcoming you back to our hotel in the near future.Kind regards,Hilton Reception team
Dunhuanglvpai
Double Room Non Smoking
Stayed in Oct 2025
Solo traveller
9 review
9.5/10
Amazing
Posted on Nov 13, 2025
Facilities: The room was great, very spacious and clean, and the bathroom was also comfortable.
Cleanliness: Spotless, all water stains were wiped away perfectly.
Environment: The environment was nice, but the hallways were very long, making the room a bit hard to find. It's a great place to rest after a flight.
Service: The front desk staff were very enthusiastic, but there was no hairdryer.
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Response from Property: Dear Dunhuanglvpai,Thank you for taking your time to leave us your feedback.We are pleased to hear that your stay was to your liking and we look forward to welcoming you back to our hotel in the near future.Kind regards,Hilton Reception team
Guest User
Double Room Non Smoking
Stayed in Sep 2025
Couple
8 review
10/10
Outstanding
Posted on Nov 13, 2025
Early check in and late check out before our flight. From lobby straight to flight check in counter using trolley prepared by the staff all the way from our room. Awesome service!
Response from Property: Dear Guest,Thank you for taking your time to leave us your feedback.We are pleased to hear that your stay was to your liking and we look forward to welcoming you back to our hotel in the near future.Kind regards,Hilton Reception team
YJChen
Double Room Non Smoking
Stayed in Oct 2025
Couple
12 review
10/10
Outstanding
Posted on Nov 3, 2025
Very convenient location at Gatwick south terminal near train station.
Response from Property: Dear YJChen,Thank you for taking your time to leave us your feedback.We look forward to welcoming you back to our hotel in the near future.Kind regards,Hilton Reception team
prince_****
Twin Room Non Smoking
Stayed in Aug 2025
Travelling with friends
8 review
8.5/10
Very good
Posted on Oct 18, 2025
Getting to the hotel from the airport was a bit tricky due to its large size. The front desk specifically asked for my flight schedule and gave me a room further out. The bed was comfortable, and despite being at the airport, it wasn't noisy at all at night. The decor is a bit dated, but for a transit stay, it offers good value for money.
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Response from Property: Dear prince_****,Thank you for sharing your experience at Hilton London Gatwick Airport.We are pleased to hear that you found the bed comfortable, appreciated the quiet environment despite the airport location, and felt the stay offered good value as a convenient stopover. It is also good to know that our Front Desk considered your flight time when allocating your room.We note your comments regarding the detour and the décor appearing a bit dated. Your observations are appreciated and have been taken on board.We value your feedback and hope to have the opportunity to welcome you again.Kind regards,Hilton London Gatwick Airport Team
Guest User
Deluxe King Room Non Smoking
Stayed in Jul 2025
Couple
22 review
10/10
Outstanding
Posted on Aug 24, 2025
Again a great hotel for overnight stay. Friendly check in and staff. Clean rooms and lovely lobby area to relax pre flight
Response from Property: Dear Guest User,We greatly appreciate your positive feedback regarding your recent stay at the Hilton London Gatwick Airport. It brings us much joy to know that you found our staff friendly, our rooms clean, and our lobby area a lovely place to relax. Your kind words are a testament to our team's dedication to providing an enjoyable stay for our guests. We hope to have the pleasure of hosting you again in the future.Best Regards,Hilton London Gatwick Airport
Saierbahetangwan
Deluxe Twin Room Non Smoking
Stayed in Jul 2025
Solo traveller
22 review
10/10
Outstanding
Posted on Aug 15, 2025
The location is incredibly convenient. From Gatwick's South Terminal, head towards the car park, take the moving walkway, then the elevator to the first floor of the car park. Exit the elevator and follow the corridor straight to the Hilton lobby. I even saw Saudi Airlines crew checking in. The rooms are minimalist and modern, and the staff are efficient and professional. To get into the city, you can take the Gatwick Express or Southern Line train from the terminal, and it's a quick 30-minute ride to London Bridge.
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6/7
Guest User
Deluxe Twin Room Non Smoking
Stayed in Jul 2025
Travelling with friends
7 review
10/10
Outstanding
Posted on Aug 11, 2025
After exiting the airport, follow the signs to the direct elevator located in the ground floor parking lot. The hotel's location is excellent, the rooms are spacious, and the soundproofing is great. It's definitely the best choice among hotels near the airport.
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Response from Property: Dear Guest,Thank you for taking your time to leave us your feedback.We are delighted to hear that your stay was to your liking and we look forward to welcoming you back to our hotel in the near future.Kind regards,Hilton Reception team
Anonymous User
Deluxe King Room Non Smoking
Stayed in Jul 2025
Family
128 review
10/10
Outstanding
Posted on Sep 15, 2025
This hotel was our last stop after exploring London, conveniently located right next to Gatwick Airport. You can walk straight to the check-in counters, which was perfect for our early morning flight. The room was spacious, the bedding comfortable, and everything was clean. Breakfast was also quite good.
Original textTranslated by Google
Response from Property: Dear Guest,Thank you for taking your time to leave us your feedback.We are delighted to hear that your stay was to your liking and we look forward to welcoming you back to our hotel in the near future.Kind regards,Hilton Reception team
Guest User
Double Room Non Smoking
Stayed in Nov 2025
Solo traveller
1 review
9.5/10
Amazing
Posted on Dec 14, 2025
Location is ideal for airport. Room on ground floor was good with heavy luggage but disappointed that works on the adjacent multi story car park started early so was awoken by the noise of diggers. Reported to Reception on check out and although apology received I did not get the impression that it would be noted so as to avoid allocation of that room unless absolutely necessary.
Response from Property: Dear Guest,Thank you for taking your time to leave us your feedback.We are very sorry to hear that the noise from the nearby construction site woke you up. Please accept our sincerest apologies for the inconveniences it caused you.Kind regards,Hilton Reception team
Alistair Gillies-Smith
Accessible Room With Bath Non Smoking
Stayed in Oct 2025
Couple
1 review
7.5/10
Posted on Dec 8, 2025
We stayed overnight before an early flight from Gatwick. Although the hotel is close to the terminal, the access route is confusing and takes you through a multi-storey car park, which wasn’t very intuitive.
We had booked an accessible room via Trip.com as it was the cheapest option. At check-in we advised that we didn’t need an accessible room and were happy to switch to a standard one. The staff did make the change, but it caused an unexpected amount of delay and confusion.
The room was clean, warm and nicely decorated. However, the bed (likely a queen) felt much smaller than the king or super-king beds we’ve had in comparable hotels, including the Premier Inn at the North Terminal. Comfort was fine, but space was limited.
The bar is located in an unusual atrium area overlooking PVC windows. Despite the odd setting, staff were friendly and the drinks were well prepared.
We had dinner at Yokozuna Japanese Steakhouse. The menu leans more towards westernised Asian dishes than authentic Japanese. It was very quiet during our visit. Staff were pleasant, and the food was acceptable, though not particularly memorable.
Overall, a convenient option for an early flight, but with some quirks and room for improvement.
Response from Property: Dear Alistair Gillies-Smith,Thank you for sharing your detailed review following your overnight stay before your early flight. We are pleased to hear that you found our location convenient, appreciated the cleanliness and warmth of your room, and enjoyed friendly service at the bar with well-prepared drinks.We note your perspective on the route to the hotel and the wayfinding through the car park, as well as the delay when switching from an accessible room at check-in. Your comments on bed size and the bar’s setting are also appreciated, and we value your observations regarding the dining experience at Yokozuna Japanese Steakhouse.Your insights on signage, navigation and accessibility are helpful, and we are collaborating with our airport partners as we explore improvements in these areas. We also recognise the importance of a smooth arrival and are refining our approach to enhance the overall check-in experience.Thank you once again for your thoughtful comments. We are glad our proximity to the terminal supported your travel plans, and we hope to have the opportunity to welcome you back to Hilton London Gatwick Airport.Kind regardsGuest RelationsHilton London Gatwick Airport
Hakins
Double Room Non Smoking
Stayed in Oct 2025
Family
7 review
10/10
Outstanding
Posted on Dec 5, 2025
Very good hotel, especially if you are using the airport. It literally shares same structure as the airport
Response from Property: Dear Hakins,Thank you for sharing your comments. We are pleased to hear that you found our hotel very good and particularly convenient for airport travel, with the direct connection to the terminal.We appreciate your positive perspective on our location and are glad it suited your needs.We look forward to welcoming you back to Hilton London Gatwick Airport.Kind regards,Hilton London Gatwick Airport Team
Guest User
Double Room Non Smoking
Stayed in Oct 2025
Couple
11 review
7.0/10
Posted on Dec 2, 2025
Location is within airport . No slippers or bathrobe , vanity kit in room. More like three star hotel . Shame to Hilton.
Response from Property: Dear Guest,Thank you for taking your time to leave us your feedback.We are very sorry to hear that your stay was below your expectation. We do provide slippers and bathrobes in our Executive rooms only. We do hope this stay did not deter you from choosing to stay with us in the future and we can provide you with a more rewarding stay.Kind regards,Hilton Reception team
Guest User
Double Room Non Smoking
Stayed in Oct 2025
Couple
1 review
8.5/10
Very good
Posted on Nov 23, 2025
Perfect place for flight connections needing overnight stay. Very comfortable bed and good shower.
Response from Property: Dear Guest,Thank you for taking your time to leave us your feedback.We are delighted to hear that your stay was to your liking and we look forward to welcoming you back to our hotel in the near future.Kind regards,Hilton Reception team