Guest User
May 17, 2025
Horrible, horrible experience. The staff were shockingly rude and dismissive. When I left my luggage with the hotel, there were no tags issued, and absolutely no system in place — guests could freely access and remove any item from the storage area without any security checks. That’s completely unacceptable for any hotel, let alone one carrying the Hilton name.
Basic amenities were also missing — no cotton buds, no facial tissue — and when I raised this, the staff curtly replied, “This is Hilton, but so what?” That level of indifference and poor training is deeply concerning.
This stay fell far below even the most basic expectations. I would strongly advise others to think twice before booking.