Aura II, Sun & Snow

Poor communication Beautiful apartment, clean and well set out but had major problems with communications - on arrival only 1 set of access codes sent when a 2nd was needed, and on 2nd night we could not access the apartment as lock was faulty - advised we could go to another apartment but we had no belongings, no phone chargers and my husband needed urgent meds which were left in our apartment. Finally after numerous calls someone arrived after 1hr, accessed the flat using key and left it with us for rest of stay

The apartment was small but fine for two. It was very clean. Close walk to Old Town and lots of restaurants It does not have a washer and dryer. Just a washing machine. The washer leaked but plumber said we didn’t close it properly… not sure it should work at all if not properly closed. The shower head did not work and the knob to turn from head to hand held was missing totally. So only shower was with a hand held that didn’t have a wall mount at all. Worse shower experience ever! The check in was convoluted and finding the parking space was extremely difficult but once found, it was a great space. The check-in requires a smart phone and an understanding that you are dealing with a property management company. That said, it was a first for us. If we encountered it again, we would understand the expectations and assumptions. All in, the apartment is fine… just fine…. It hasn’t been updated for more technology, shower was a disaster and tv is not accommodating to English only speaking occupants. Space and locations and price are the outweighing pluses. Also, know if you asked for an apartment with parking, the price does not include parking. A separate charge was assessed when we asked for our parking space number