Novotel Hotels in Gdansk

Our visit started with a hiccup but the staff solved the issue like pros. The result was more than satisfactory. We had such a pleasant stay in this new and modern hotel that was right in the middle of the old town without being affected by the noise and liveliness that comes with such areas. The rooms were spacious and impressively clean. We stayed in a connecting family room so the pre-teens get their own space and we got our space as parents. The hotel offered complimentary water and juices in the fridge which is something I have not seen in many other hotels. We were also able to park the car just next to the hotel (for a reasonable fee) which made our visit smoother. Already planning a new visit to the hotel :)

I could enjoy nothing with the view. It was different what I expected. Dirty bathrobes, and maybe reused paper cup, and even didnt change towel fully, one was on the handle. Bathrobes were mess as you can see in the picture. I was wondering if someone didn't finish cleaning and forgot. And the most shocking thing was dirty paper cup, there were coffee marks on leads. I stayed here for 2 nights and found this cleaning situation late time so I didn't call the reception. But when I told the receptionists with checking out, they apologized and offered free taxi ride to central station. But seriously this hotel should improve the cleaning services.

As a Hilton Diamond I have stayed in many Hampton Inn's (as well as other Hilton's) and honestly I usually avoid them. With that said, the location of this hotel, the reviews and even the cost made it very attractive. On arrival which was MANY hours before check in. I had yet to mention my name or anything, I just asked if it was possible to check in early (even if in a few hours) and was accommodated without any issue. Ironically the person never even realized I was Diamond, never gave me snacks and all that stuff but I didn't care since I had a room MANY hours before the norm after an 8hr night train; I did receive the 'Diamond' stuff later and the person at reception apologized for not realizing it earlier or recognizing my status. Although I'd have preferred facing the front, it was a courtyard, very quiet, big room with a separate little desk area, large bed and little couch/chair. The room was very clean, the general service was great at the desk as well as in the restaurant. I am not much of a breakfast person (coffee YES!!) but the breakfast was plentiful with everything from meats, cheese, fish, hot buffet, waffles, cereal etc etc. One of the days I ate a little something and the food was fresh, hot and good. Location wise this hotel can't be beat, you are a 5 min walk to/from the waterfront, 5 min walk to the golden gate and I walked to/from the central station in 10-15 mins. Walking out the front there is a small parking lot and out the back there is a good little whisky place and a street of restaurants. 100% recommend this hotel and I will definitely be staying there again in the future.

The hotel is located in the most desirable part of Gdansk, right in the center of town, yet free from noice. The historic building has been beautifully restored, with great decoration and furniture. From the moment we entered the hotel door, until our departure, we receiver best service one can think of from hotels professional and kind personnel. Breakfast was outstanding and so was the hotel’s restaurant. During our stay we experienced a significant problem. We discussed the issue with the hotels management who very kindly and generously helped us solving the problem. We already looking forward to our next visit to Gdansk and Radisson Blu. Wiktor and Kerstin from Malmö, Sweden

The location is about 15-20 minutes walk from Gdansk Main Station But I don't feel far away, so I think I'm walking in 15 minutes. The exterior looked like a castle and it was so beautiful and the view in front It was better because it was river view. (It was a pity that there was no high floor, but in the facilities and cleanliness It was clean and nice.)

Stayed here a couple of times recently and it has some really good things going for it but also some things to be aware of. Great location 10/15 mins walk from two different railway stations and within 5 mins walk of a number 9 tram stop, so many options to get from the airport to the hotel across bus , train and tram. I used a combo of number 110 bus then changed to tram The hotel itself is very modern and has two separate buildings. One has reception and restaurant / bar and the other is just rooms and a roof top sky bar which gives good views and something different if it’s a nice night Rooms are very comfortable and well appointed, great beds and potential for a good nights sleep, big tv but only two English channels which both only show rolling news. Usb and euro plug points by bed, small fridge, big bathroom with a walk in shower was very nice. I only had breakfast which was a great selection and very tasty and I’d recommend. Now the bad bits, on my most recent stay I was in the second building on 3rd floor and was kept awake till 4am by a private party in the rooftop skybar, if it was keeping me awake I wonder how bad it was for people on floors 4, 5 and 6. Going by the volume it must have been nightclub volume in the actual bar but my main issue with it is that the reception staff and manager could not have cared less about the impact on residents which was very disappointing, clearly they value the revenue from private more than the revenue from residents. So I would really recommend people check there is not a private function on in this hotel before booking. As a diamond member I’d have expected to be housed in the main building aware from this noise and to have the staff actually be bothered I sent an email in with feedback that has been totally ignored as well as a shrug of shoulders from reception staff My message to hotel is do not take residents for granted as they simply won’t return after a bad experience like this I am also still having to chase IHG reward points from over one month ago which simply isn’t acceptable. In summary great hotel and locations but staff and management related issues

This hotel has stayed back and forth several times, the location can be next to the old town, everything is convenient to eat, not very far to walk, the hotel facilities are very complete, clean and quiet, it is recommended

The room is quite large, the window is opened facing the canal, the scenery is very good, the old town is fun, the shopping on Amber Street is all around, and there are many restaurants with special decoration nearby. The location is first-rate; the night train to Gdansk was very early, and I was worried about what to do if I could not check in. I didn't expect the hotel to be arranged for check-in at 6 am (may be related to the off-season), super unexpected; the hotel also sent a Desserts are welcome, you can enjoy a delicious chocolate cake in the restaurant; the hotel's breakfast is also very rich, and the price of online booking and hotel booking is the same, so you can decide depending on the situation; but in the end, letting the hotel call a taxi is a bit problem, Google Map The display shows that the airport is 34-50 zloty. We asked the hotel to call us a taxi to the airport for 93 zloty and asked the driver why the price is so expensive. He even said that the hotel's car was a bite, regardless of the price. Cars, whether the road is open or traffic jams, whether on weekdays or weekends are a price, dizzy!