The Ascent Suites Genting Highlands

It's a Condotel and Trip.com should make it clear that it's within the Grand Ion Delemen complex. Impressive suite but needed better maintenance. Our WiFi not working and one aircon/heating unit not working. No hot water in one of the bathrooms.

Room is huge but furniture and fixtures are run down. The water drainage wasn’t good and we had to ask the staff to unclog the shower area drainage as water wasn’t flowing well. Reception is at another block and you have to walk far to check out or raise any issues you have with the room.

Trying out all hotels across Genting, this one was a hit and miss. The rooms were huge, studio size with a living room, kitchen and bathroom. No sofa but 2 chairs which was weird. Great views but cleanliness is definitely questionable. The place has been opened since 2018 and it definitely shows. Marks on the pillows. Dust in the corners and a stench from the toilet drains which smelt like sewage. Horrible smell which I could barely stand, nearly threw up whilst showering. Good amenities around the area and friendly staff. Cleanliness definitely needs to be checked up on. One of the further places in genting but a nice drive away from the crowds.

Been here a few times and location and room is still as nice.

If I could give less than 1 star, I would. Genting – the most terrible hotel! Please think twice before booking this place. It’s not even a proper hotel, worse than a 3-star stay. Feels more like a lousy homestay pretending to be a hotel. Check-in / Check-out Check-in was a nightmare: only 2 staff at the counter while so many guests were waiting. At check-out, 5 staff were standing around but still so inefficient, even though the process is simple. Hotel Layout & Facilities The layout is a mess. Rooms are in one tower, facilities in another, and check-in somewhere else. It’s like walking through a maze just to get from one place to another. Imagine swimming at Tower 7 and then walking all the way to Tower 1 in the cold — ridiculous. The pool was disgusting, full of green algae, water looking dark and dirty, clearly not maintained. Room Condition The room was terrible. The door stopper didn’t work and snapped back, hitting my grandma’s hand. Towels were mismatched, some dirty, some old. Only one small bottle of water per person was provided, and if you want more, you have to pay extra. Stains were everywhere in the room. The phone didn’t even work — if there’s an emergency, who are we supposed to call? The toilet mirror and hair dryer were so loose they almost fell off. And the wardrobe has a huge mirror right on it — imagine trying to sleep while staring into that. Creepy and uncomfortable. Buffet The buffet was the worst. Bread was so dry it could break your teeth. Food variety was pathetic. Not enough cups, so guests had to use paper cups. Even the spoons had stains 🤮. The fruit looked bad — the apples were already turning yellow. Parking Parking was another headache. To validate the ticket, you had to walk all the way back to the lobby at Tower 2. Super inconvenient. Service And the worst part? The staff. They don’t treat you like guests at all. The receptionists’ faces were unfriendly the whole time, like they didn’t even want to be there. Overall If I could give zero stars, I would. One of the worst stays I’ve ever had — totally not worth the money.