GEO38 Premium Suites at Genting Highlands

Location and Accessibility: The property is conveniently located near Genting Highlands, with a 20-minute drive and walking distance to nearby restaurants. Some units offer spacious layouts and private amenities, though accessibility may vary based on building locations.(based on 34 reviews)

I don't recommend using this agency at all! Really troublesome check-in process. The booked unit is at Geo38 but had to go to Windmill for check-in. When asked, they simply said because no staff is there. No plan to ease their customer at all, even in the future. Before I came, I sent email twice but no reply and called several times yet no one picked up. Only during the check-in I was being told that the number is actually only for whatsapp. There's no remark whatsoever in the booking that stated so! Then once checked in, we encountered several other inconveniences. 1. Toilet has unpleasant smell. No air freshener whatsoever to at least overcome the smell. 2. Microwave doesn't heat up. Its functioning and all but no heat. 3. Aircond in small room can only be at 16°. Freaking cold! Had to change to fan mode instead. 4. The most nonsense of all, faulty of toilet's handle. How can anyone missed that?!!! Due to an alarming number of faulty, I contacted them to inform because I was so upset. Then they proceed to tell their staff to come AT NIGHT to fix the door handle without even asking me first. I already told them not to come at night cause it's already near to 10pm!!! And they came so we had to wait until they're done. Super bad experience and they did NOTHING to compensate this. Paid RM150+ for one night but not worth at all. Don't booked under Flash agency!! Go to other booking platform.

Horrible attitude and services! The checkin counter is at Windmills Apartments and not at Geeo38. A very long walk! I was caught in the rain! There wasn’t any pre notice that the checkin counter was at Windmills Apartments! The service staff on duty at the checkin counter was M.I.A! Didn’t respond to my calls and WhatsApp messages!