I visited Penang a few months ago, and three months later, I returned and stayed at this hotel. A few days before check-in, the hotel staff sent all the relevant information via WhatsApp, which was very clear.
We took a Grab from Penang Airport and arrived at the hotel in the early morning. We picked up our room cards at the front desk in the hotel lobby. The hotel looked beautiful and impressive from the outside.
We stayed for four nights on the 30th floor. Upon entering, the room felt spacious and comfortable, and being on a high floor, the view was very open.
Although there was no bottled water provided in the room, there was a water dispenser, which solved the issue of drinking water. Character-themed tableware was also provided. However, there was a broom and dustpan set placed in the center of the room, which felt a bit odd.
As for the not-so-good aspects, some areas weren't clean enough, so we had to clean them ourselves. The hotel did not provide toothpaste, toothbrushes, or even disposable slippers; only a pair of non-disposable plastic slippers were available. So, for those who need disposable slippers, be sure to bring your own.
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