Vouk Hotel Suites, Jln Sultan Ahmad Shah, George Town, Penang, 10050, MalaysiaView hotel details
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Guest Reviews of Vouk Hotel Suites, Penang
8.1/10
Very good
527 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.8
Amenities7.6
Service8.0
Cleanliness7.7
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All reviews(527)
Positive reviews(461)
Reviews with photos/video(135)
Large rooms(39)
Bathroom unclean(26)
Clean pool(17)
Great swimming pool(17)
Friendly front desk staff(8)
Has facilities for children(6)
Family activities available(6)
Located in the city centre(6)
Negative reviews(66)
Kerol5303
Superior Twin Room
Stayed in Oct 2025
Business traveller
30 review
6.5/10
Posted on Nov 17, 2025
The quality of services provided is unsatisfactory. The toothbrush was not replaced after the second day, and creamer was not supplied on the subsequent day. Furthermore, the in-room telephone is inoperable. Dirty window.
Response from Property: Thank you for your feedback regarding your recent stay at our hotel. We apologize for the shortcomings you experienced. We take your concerns seriously and are working to improve our services. We hope to welcome you back in the future and provide a better stay. Warm regards, Vouk Hotel Suites
Ashraf97
Superior Twin Room
Stayed in Nov 2025
Travelling with friends
22 review
9.0/10
Great
Posted on Jan 2, 2026
Great hotel. Interior looks like jacuzzi. Breakfast got variety of foods
Response from Property: Your wonderful review brightened our day! We’re thrilled that you had an enjoyable stay and appreciate your kind recognition of our efforts. We look forward to welcoming you again at Vouk Hotel Suites. Warm regards, Vouk Hotel Suites
Wong Pik Wan
Deluxe King Room With City View
Stayed in Sep 2025
Family
23 review
10/10
Outstanding
Posted on Dec 14, 2025
Nice hotel, highly recommended. All the staffs very friendly and helpful. The room very cozy, clean and bed very comfortable.
Response from Property: Your wonderful review brightened our day! We’re thrilled that you had an enjoyable stay and appreciate your kind recognition of our efforts. We look forward to welcoming you again at Vouk Hotel Suites. Warm regards, Vouk Hotel Suites
Cecilia Sc
Standard Twin Room
Stayed in Sep 2025
Couple
4 review
8.5/10
Very good
Posted on Oct 26, 2025
Front desk is very friendly, the check in is fast and smooth. They also offer us 2 welcome drinks at the lobby lounge.
A Rm 100 deposit is required and will be return upon check out.
Room is spacious, but the lighting a little dark, I prefer brighter room.
City area, easy to get a grab, very convenient with a pharmacy nearby and also Starbucks.
Response from Property: Your wonderful review brightened our day! We’re thrilled that you had an enjoyable stay and appreciate your kind recognition of our efforts. We look forward to welcoming you again at Vouk Hotel Suites. Warm regards, Vouk Hotel Suites
Potter Shag
Superior King Room
Stayed in Aug 2025
Couple
181 review
10/10
Outstanding
Posted on Sep 29, 2025
Near gurney drive, got pharmacy inside the compound. Nice room, easy parking and free. So far nothing to complain about.
Response from Property: Thank you for your wonderful review! We are thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to us and motivate our team to continue providing exceptional service. We look forward to welcoming you back on your next visit! Warm regards, Vouk Hotel Suites
Guest User
Deluxe Triple Room
Stayed in Aug 2025
Family
20 review
10/10
Outstanding
Posted on Sep 8, 2025
The room is big.. near gleneagles hospital, wellings pharmacy, northam beach cafe
Alisa Tnl
Superior King Room
Stayed in Jul 2025
Business traveller
16 review
3.0/10
Posted on Aug 12, 2025
the room was so dirty even i asked them to clean but still a lot of hair on the bed all over, bedsheets and toilet was super dirty
Acaii
Executive Room with Bathtub
Stayed in Jul 2025
Couple
24 review
10/10
Outstanding
Posted on Aug 4, 2025
Love this hotel because can deco room for anniversary . Btw this hotel very clean , nice and private
Response from Property: Thank you for your wonderful review! We are thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to us and motivate our team to continue providing exceptional service. We look forward to welcoming you back on your next visit! Warm regards, Vouk Hotel Suites
Anonymous User
Deluxe Twin Room with Partial Seaview
Stayed in Jun 2025
Business traveller
18 review
10/10
Outstanding
Posted on Aug 22, 2025
The room was nice , big and clean. I asked them to put me in a more quiet room, and they did. The whole hotel was under renovation. So there is some noise during the day.
Response from Property: Thank you for your wonderful review! We are thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to us and motivate our team to continue providing exceptional service. We look forward to welcoming you back on your next visit! Warm regards, Vouk Hotel Suites
Guest User
Superior King Room
Stayed in Jun 2025
Family
6 review
6.5/10
Posted on Jul 14, 2025
I read reviews about this hotel before I booked and IT IS TRUE! The room is basically having ants, cockroach and the bedsheets are dirty!!! Oh mine. Please get a more responsible Manager to check the cleanliness of the room before handover to guests. I do not want to blame your housekeeping coz I see him working alone everyday…
Tray broken also can leave it there for the customer to see 😐 although it was meant to put your cups, kettle and your Cups are also dirty
Guest User
Deluxe King Room With City View
Stayed in Nov 2025
Couple
2 review
5.5/10
Posted on Jan 2, 2026
Overall, did not have a good experience staying at this hotel. What a hassle to change the room 2 TIMES.. with no compensation.. disappointed
1st Room was with unacceptable toilet condition (mouldy toilet floor)
2nd Room was with dirty bed sheet and smell of paint.. (nonetheless still stay one night due to the late hours) = hassle to check out the next day just for them to arrange a new room for me.
3rd Room was finally acceptable with minor hiccups but still housekeeping manage to solve it…
First time in Penang.. and causes too much hassle just to settle down in our accommodation. Will not come back again.
Response from Property: Thank you for taking the time to share your experience with us. We’re glad you enjoyed certain aspects of your stay and appreciate your constructive feedback. Rest assured, your comments will help us improve. We look forward to serving you better on your next visit.Warm regards, Vouk Hotel Suites
Guest User
Deluxe King Room With City View
Stayed in May 2025
Family
1 review
7.0/10
Posted on Jul 4, 2025
great location near gleneagles penang but the hotel is old and found 1 cockroach in the floor. air conditioner is very cold
Zac&liza
Superior Twin Room
Stayed in Nov 2025
Family
1 review
8.0/10
Very good
Posted on Dec 21, 2025
The hotel has an excellent location, making it very convenient to move around and access nearby attractions, shops, and food outlets. The room was clean and well maintained, and the staff were polite and helpful throughout our stay. Overall, it was a comfortable experience and I would recommend this hote
Response from Property: Thank you for taking the time to share your experience with us. We’re glad you enjoyed certain aspects of your stay and appreciate your constructive feedback. Rest assured, your comments will help us improve. We look forward to serving you better on your next visit.Warm regards, Vouk Hotel Suites
Guest User
Superior King Room
Stayed in Nov 2025
Other
10 review
8.5/10
Very good
Posted on Dec 15, 2025
Design of the room wardrobe and working table is very welcoming and appreciated. Room size is spacious and comfortable. Amenities and toiletries were sufficiently provided. Room and wardrobe cleanliness is thumbs up.
Thank you, once again to the Bellman, Faizan for his friendliness and warmth hospitality. Good interactions with hotel guest making us feel so welcoming.
But, few setbacks in the room
- there were sands on the bed covered by duvet
- bathroom grouting puts me off
- the basin tap head hit against the toiletries shelf, each time to turn on and off, adjustment is definitely necessary
- hot water mixer is too unfriendly, due to temperature it resulted to hot lever so, you be shocked to touch it
Response from Property: Thank you for taking the time to share your experience with us. We’re glad you enjoyed certain aspects of your stay and appreciate your constructive feedback. Rest assured, your comments will help us improve. We look forward to serving you better on your next visit.Warm regards, Vouk Hotel Suites
Guest User
Superior Twin Room
Stayed in Dec 2025
Couple
19 review
7.5/10
Posted on Jan 23, 2026
Room are bit dark, need more lighting. Breakfast varieties not bad but not tastely.
Response from Property: Thank you for taking the time to share your experience with us. We’re glad you enjoyed certain aspects of your stay and appreciate your constructive feedback. Rest assured, your comments will help us improve. We look forward to serving you better on your next visit.Warm regards, Vouk Hotel Suites