Timofey Gutor
December 25, 2025
Cocana Resort truly deserves attention, and in this review, I'd like to detail all the pros and cons that management could address.
Let's start with the pros:
1. **Location:** The hotel is perfectly situated on the opposite side of the port. There's an excellent supermarket with marked prices (!) and many great restaurants nearby.
2. **Beach Club:** The beach club is also quite good. It's nice that towels are always laid out on the sunbeds, so you don't have to search for them. The sand is excellent, but entering the water (like everywhere on Gili) requires coral shoes.
3. **Room with Pool Access:** I booked a room with pool access, and it was a good choice. The room itself is a bit dated, but overall, everything is fine.
4. **Staff:** The staff are wonderful people, always helpful and informative. Special thanks to Manager Laura – she is a true professional.
5. **Welcome Amenity:** They arranged a nice present in our room upon arrival.
6. **Breakfast:** The breakfasts are a masterpiece! A la carte plus buffet and unlimited drink orders (freshly squeezed juices, coffee) – definitely 10/10.
Now for the cons:
1. **Hidden Costs:** When you stay at a hotel that costs four times more than similar options, it's simply ridiculous that bikes and other small amenities aren't free. Renting a bike for $1 an hour – seriously? Why not just include it in the stay? The same goes for masks, snorkels, and other water equipment. Similarly, with the minibar – at hotels of this caliber, at least the first minibar refill is complimentary – but not here.
2. **Breakfast Incident:** There was another incident at breakfast – I found a large piece of paper in my croissant. It wasn't a major issue, but the restaurant manager apologized profusely and offered a 10% discount on dinner 🤣. This was, of course, very amusing – a simple apology would have been sufficient instead of such an offer.
So, my advice to the management is to simply fix these small things and don't try to squeeze out an extra couple of bucks – it spoils the experience.
Otherwise, the hotel is superb, and I genuinely want to return.
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