Marc Hotel Gili Trawangan Reviews

Response from Property: Dear Valued Guest,Thank you for taking the time to share your detailed feedback with us. We truly appreciate your honest review, as it helps us understand where we need to improve.We’re glad to know that you found our location convenient, being close to the dock and within easy walking distance to many attractions. However, we are sincerely sorry to hear that your overall stay did not meet your expectations.Regarding the room, we understand that our semi-basement rooms may not be suitable for all guests, especially for those who prefer natural sunlight. We regret that we were unable to accommodate your room change request at the time due to high occupancy. Your feedback has been noted, and we will do our best to communicate room characteristics more clearly in the future.We are also very concerned to hear about the cleanliness issues you experienced. This is certainly not the standard we aim to provide. Please be assured that we have shared your comments with our housekeeping team for immediate review and additional training to ensure better attention to detail moving forward.We also apologize for the inconvenience caused by the shower setup and the connectivity issues. As an island destination, signal strength can vary in certain areas, but we understand how important this is and will continue to look into improvements where possible.Regarding bicycle rental, we appreciate your feedback. Pricing may vary depending on quality, maintenance, and service, but we will review this to ensure it remains competitive and fair for our guests.Your experience does not reflect the level of comfort and service we strive to deliver, and we truly regret that we fell short during your stay. We hope you might give us another opportunity in the future to provide you with a much better experience.Warm regards,Marc Hotel Gili Trawangan

Response from Property: Dear Merve,Thank you very much for your lovely review and for sharing your experience with us 😊We’re truly happy to hear that you enjoyed our strategic location near the port and found it convenient to explore the island. It’s also wonderful to know that our team could assist you with your snorkeling tour and make your stay more enjoyable — your kind words mean a lot to us.We’re glad you appreciated the bike rental option as well, as it’s one of the best ways to discover Gili Trawangan at your own pace.It was a pleasure having you with us, and we hope to welcome you back again for another great stay in the future.Warm regards,Marc Hotel Gili Trawangan Team

Response from Property: Dear Hannah,Thank you so much for your outstanding 10/10 review. We truly appreciate you taking the time to share your experience with us.We’re delighted to know that you enjoyed our convenient location close to the pier, making your arrival and departure easier. It’s also wonderful to hear that our friendly team made a positive impression — your kind words mean a lot to all of us.We’re glad you found the hotel clean and comfortable, and that you enjoyed the breakfast as well. We continuously strive to maintain high standards in cleanliness, service, and overall guest experience, so your feedback is very encouraging.We hope to have the pleasure of welcoming you back again for another relaxing stay in Gili Trawangan.Warm regards,Marc Hotel Gili Trawangan Team

Response from Property: Dear Valued Guest,Warm greetings from Marc Hotel Gili Trawangan 🌴Thank you so much for your outstanding review and for sharing your beautiful photos with us. We are truly happy to know that you enjoyed our convenient location right by the pier, making it easy to explore the food spots, entertainment, and activities around the island.It is also wonderful to hear that you found the hotel clean and tidy, and that our team made a positive impression with their enthusiasm and politeness. Your kind words mean a lot to us and will certainly motivate our staff to continue delivering heartfelt service to every guest.We truly appreciate your recommendation and are honored that you would choose to stay with us again when visiting Gili Trawangan. We look forward to welcoming you back for another memorable island experience.Warm regards,Marc Hotel Gili Trawangan

Response from Property: Dear Guest,Thank you for your wonderful review! We’re thrilled to hear you enjoyed our central location near the port and the lively atmosphere around the hotel. It’s fantastic to know you loved our breakfast, room cleanliness, and design—your kind words mean a lot to our team!We look forward to welcoming you back to Marc Hotel Gili Trawangan for another memorable stay.Warm regards,Marc Hotel Gili Trawangan

Response from Property: Dear Valued Guest,Thank you for your amazing review and for sharing your experience with us. We are truly happy to know that you found the room super clean and enjoyed our amenities, cleanliness, and surroundings during your stay at Marc Hotel Gili Trawangan.We also appreciate your feedback regarding the service score. Your input is very valuable for us as we continuously work to improve and provide an even better experience for every guest.It was a pleasure to have you with us, and we hope to welcome you back again for another wonderful stay in Gili Trawangan.Warm regards,Marc Hotel Gili Trawangan Team