"This is an excellent hotel, with good facilities, lovely central courtyard, plenty of free parking, and very friendly staff. With Chatham and the Dockyard nearby, the location is excellent. Not certain which category to put this hotel in! It's not luxury but better than budget. The rooms are a little dated and the TVs need upgrading. The shower, again, a little dated. We booked a room for three as our adult son has learning disabilities. He was delighted to find he had a separate bedroom with his own, small TV. The rooms were clean, the hotel tidy, and a very good breakfast was included in the price. Overall, good value for money."

"Although the customer service is hard to contsct including the so called emergency number. After telling trip.com the owner finally picked up my calls. This is a Sherlock Holmes style game so that you can earn the super privilege to live inside. ON THE OPPOSITE OF THE DOOR BELL , THERE IS A SECRET BOX..... After being given a few wrong passwords and a few wrong secret box number, I could finally enter the Sherlock Holmes Manion and finally enter my room which has an ensuite toilet and bath room. The house and the room are excellent , protected by 24 hour cctv camera I would recommend this one especially if you like Sherlock Holmes."

"Ideally situated for our onward journey. Will stay in the future, clean, quiet and comfortable with parking."

"Arriving around 2.30pm, as a lone elderly woman traveller, I was made to wait till the computerised check in, as I sat and watched the receptionist check in all the male guests. When it was 3pm I was marched over to the computerised check in and was checked in by a receptionist, my room number printed out for everyone to see. Despite asking for quiet rooms (my son was staying in another room), I was given a room overlooking the busy road on the first floor, right next to a fire door that was opening and closing during the night! Thankfully I had brought some ear plugs, so did manage a couple of hours sleep. The room stank of wet sweaty socks with a hint of stale tobacco, the bathroom corners were collecting specimens for the next scientific biology experiment for the university I think. At breakfast we were "greeted" with a girl chewing gum, who took our room numbers, said "sit where you want" and then said we have no pancakes or muffins left, she also failed to say there isn't enough croissants or pain ou chocolat for all of you either, but you can have the last 3 bananas... There was still 45 minutes left till the end of breakfast service, not sure what the later breakfast arrivals had, hopefully they weren't too hungry! The hot breakfast option was genuinely nice and well cooked, well done breakfast chef! This hotel is genuinely only 2 star at the absolute most, the staff do not give a toss about service, a day at work is more like a friendly get together for them in the corner of the bar. As a past hotel general manager who had worked my way up from being junior front of house, I would sack the lot of them except the breakfast chef."