Macdonald Crutherland House

I had one of the worst hotel stays I’ve ever experienced at Macdonald Crutherland House. The room was in very poor condition. The bathroom was completely flooded due to a leaking shower — water was everywhere on the floor, creating a slipping hazard. There was mould all around the window, which is unacceptable and a health concern. On top of that, the TV didn’t work at all. This was especially disappointing because there was an England vs Mexico match on, and I couldn’t watch it. I complained to the receptionist immediately, but nothing was done — no repairs, no room change, no assistance whatsoever. The issues remained for the entire stay. The hotel failed on basic cleanliness, maintenance, and customer service. I would not recommend this property to anyone and will definitely not be returning. Avoid this hotel.

I had an excellent stay at this hotel and I loved everything about it. ❤

A really lovely hotel with friendly staff, great service and a very convenient location close to plenty of restaurants. The atmosphere was relaxed and welcoming, although there were moments that felt slightly Fawlty Towers — in the nicest possible way! 😂 That said, the little quirks only added to the character of the place. Overall, a very enjoyable stay, and I’d happily return. Great value, good service and plenty of personality!

Very old hotel and facilities and the services are very basic. Possible good priced so many tour group stays. Luckily we are only one night stay in transact to other hotels, so it works for us.

Large comfortable rooms Large bed as well Room is clean and well equipped

I really couldn't fault this hotel for the price we paid. Every staff member we encountered were friendly, professional and very courteous. The food at breakfast was very good with a choice of pastries, cereals, fruit and a good selection of hot buffet including good quality bacon and sausages, scrambled egg, beans, potato scone, and mushrooms. Tea or coffee and toast is served to you at your table. The leisure facilities were a bonus with a good size pool, sauna and steam room. We didn't make use of the spa facilities but it looked like a very nice place to have a treatment. The room itself was very spacious, comfortable bed and pillows and an amazing shower. All in all we would definitely stay again and try other hotels in the Macdonald chain.

The swimming pool and sauna were great

Friendly staffs. Cosy environment

Everything was nice, however, i couldn’t help but notice that the decor of the inside of the hotel seemed a little tired and old. Staff were great, hotel was clean, however you could see old stains on the carpet and i just felt that this could be improved. Other than that, the grounds are lovely, the staff were amazing and the whole experience was smooth!