H Luxury Residence Apartments - Holiday Paradise

Hilton Hotel we love and loved when we booked directly via Hilton. This room via Holiday Paradise was really disappointing. Rubbish in draws and cupboards from previous stays. Not clean at all. So many marks everwhere, greasy and sticky rangehood, blinds in bathrooms and rooms were terrible condition. Actually really unpleasant to even look at. Had to request items of empty boxes which were just left and not replaced. The hotel did deliver what we needed in all fairness but should have been topped up as part of there cleaning and check out service. Front door didnt close properly and nor did back slider door. For the price they charged per night the maintenance and conditions of the room wasn't worth it. Next time il go via Hilton direct.

Checked in at 3:30pm ish, room wasn’t ready, both bathroom floors were wet, found dry chewing gum stick on the cupboard next to the bed.

Despite the name featuring the word “luxury” there was nothing luxury at all about the apartment. It was dirty, dilapidated, torn up carpets, smelly, the outside balcony was dirty, the shower door didn’t shut properly, the bath drain didn’t drain the water, the carpets were stained and dirty, there were previous stays food crumbs underneath the sofas, previous stays empty drink bottles under the bed, curtains weren’t blackout and didn’t close properly which meant there was lots of light coming through from sunrise onwards, shower tray and bath tubs were stained, the sofa was stained, random stains all over the furniture, dirt under the couches, just in general not what you’d expect from a property within the Hilton hotel chain, Hilton should be embarrassed to have their name associated with the residences as you’d expect the property to be at least a three to four star property, and although the hotel amenities were three to four star, the apartment itself was no better than a run down motel. With three kids, we were disgusted by the overall experience and it ruined our Christmas having booked over the holiday period. We paid a premium to be there from Christmas Eve through to the 28th December and it wasn’t worth the money spent and we should have just stayed home

Nice View, Good location, really needs a deep clean, painting and update to justify the price per night.

Apartment is awesome and the ocean view is breathtaking. Very convenient in the middle of surfers paradise shopping/dining precinct plus walking distance to the beach. Highly recommended.

Good location ! But dont expect any good service . Its like getting airbnb . you’r on your own ! Wifi on and off. Checking-in is confusing specially when you are checking in beyond their ofc hrs. They will require you to send pic of your credit card to process deposit before providing u code to get key. And this wont be comfortable to some . They wont allow it to be process the ff:ing morning ! And they have their ofc hrs to follow whc i think shld be a 24/7 window for a hospitality industry. Hoping refund of the deposit will be fast !

Poor superior penthouse and got a run down 3 Bedroom Apartment. Lounge seating for three only and outside setting only had three seats but one broken. Windows howl from wind because locks don’t seal so poor sleeping. Carpet stains and worn one whole day without hot water. Overall poor superior penthouse. Should not be advertised as penthouse at all. View was the only positive.

Beds were terrible. Beds were too soft and sogged very deep. Had bad backache in the morning.