Stayed two nights in Golmud, and for the second night, I specifically upgraded to a more expensive hotel because it had a bathtub. When checking in, I even asked the front desk if the room had been upgraded, and they told me it was already the best room type. However, after enjoying a bath, I went to take a shower and a problem arose – the shower head was barely dripping, like a trickle of tears! I quickly finished my shower and immediately contacted Ctrip's dedicated customer service to complain. Even though it was almost midnight, the Ctrip representative was very helpful in relaying my feedback! Finally, the hotel offered to change our room, but since it was already past midnight, my friend and I just wanted to get some rest, so we declined the offer. Ctrip also informed me that the hotel had apologized.
I felt compelled to leave this review to remind the hotel of the importance of routine maintenance checks. The hotel's facilities and room setup were otherwise quite good, but one faulty shower head ruined the entire experience! Let this be a lesson.
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