Goyang Ilsan Wondang No. 25

Worst hotel ever. 1. Very unfriendly to foreign tourists: The hotel has no front desk, everything is self-service, and there is a woman who communicates through a camera. The self-service instructions are only in Korean, with no English signs. The hotel's remote service, English is very poor, and communication is impossible. No one answered the phone number the hotel left on the platform. 2. Very disrespectful to guests: We booked 2 rooms 3 days in advance for 3 people to stay for 4 nights. The hotel cancelled 1 room without informing me, so we had to book rooms in other hotels at short notice. Later, through the Ctrip platform, it took about 2 hours of communication before they helped us book another room at Antives Hotel. At this point, three people lived in two rooms in two hotels. 3. Extreme disrespect for guests and extreme discrimination against Chinese tourists: The hotel front desk canceled my room without any symptoms and without any communication with me through the platform, on the grounds that three people were staying in one room? ? ? ? ? First of all, it should be made clear that there were two of us staying in one room, and the other person had been transferred to Antives Hotel with the help of the Ctrip platform. When I first entered the room, I was driven away through the camera without any reason. Later, a Korean helped me communicate and transferred us to a room with only two mats on the floor. But we booked a deluxe double room, we protested to them and finally negotiated to refund our money and we stayed in another hotel. 4. The performance of Ctrip, the platform, was not satisfactory after this incident happened to us. First, they asked us to wait for 30 minutes and said that the problem would be solved as soon as possible. Later, we waited at the bus stop outside the hotel for 2 hours. We could not wait any longer, so we talked to the Ctrip waiter and with her kind suggestion, we took a taxi to Antives Hotel and booked a room to stay there. Secondly, when the platform communicated with me the next day, it stated that No.25 Hotel would not refund the money, but the platform would refund me and give me a subsidy of 200 yuan. I said that what I wanted was respect for the Chinese people, not compensation. As for the question about three people staying at No25 Hotel, why can't the platform help me prove it? That's why I told them to watch the surveillance footage around 11pm, and they can see that one of the three of us went to Antives Hotel. Moreover, I booked the Antis Hotel through the Ctrip platform. Is there anything they can’t coordinate? A very bad hotel accommodation experience in Korea. The Ctrip platform is fine in China, but it seems that it cannot provide the protection that Chinese people deserve abroad. Here, I would also like to thank the conscientious Chinese people within the Ctrip platform. Thanks also to Antives Hotel for providing a good accommodation environment. The front desk downstairs speaks very good English and has a very good sense of service. There is a free tea room downstairs with free coffee, water, ice, etc., which is great.