Guest User
May 31, 2025
The overall impression of the hotel is very good. We chose it for a family vacation with an 11-year-old girl. Would come back. ADVANTAGES: large, beautiful territory (pine forest and visible large mountains), clean, new rooms, very comfortable beds, high-quality and varied food (I have never seen such a variety of seafood!), various drinks and alcohol (there are no additional fees, they do not spare alcohol in cocktails), relaxing music and atmosphere by the pools, children's pools 120 cm and 140 cm deep, spacious beach, water park, short transfer from the airport. About the staff. The highest recommendations for the main restaurant employee Dogancan Duman - very prompt, pleasant, always brightens up the mood, knows Lithuanian langue (introduces himself as Donatas :D), organized nice birthday greetings for my husband. In general, the staff is caring, but they do not offer drinks at the pools like in other hotels - you have to go to the bar yourself. This is not a problem for us. DISADVANTAGES: The standard deluxe room can be located at the side of the building at the side end of hotel teritory, with windows to neighboring hotel, there is a bar with a stage, so it is very noisy all day until 11 pm due to loud music and events being held through loudspeakers. After a long journey to hotel, we could not rest the first night. The next day we applied for a room change. Unfortunately, we were told that we would have to live here for another night, because there were no free rooms for change. So instead of a relaxing and rest on the occasion of my husband's anniversary birthday, we had to waste time on that day at the reception for organizing another room, moving all our things. We met other families with the same problem at the reception. The employees are aware of this problem. Apparently, this is the hotel's policy - to give those noisy rooms first - maybe not everyone will complain and not everyone will apply for a room change. Finally we got other quiet room. Strangely, we did not receive any apology, birthday greetings, privileges or gifts from the hotel. The hotel is oriented towards Russian speakers, apparently the vast majority of customers are from there. In my opinion, about half of all guests are from Russia and neighboring Russian-speaking countries. The rest are Lithuanians, Latvians, Poles. The staff will first address you and communicate more easily in Russian. In the evening programs, they often sang and played russian music. Very often and intrusively, by the pool, where there is a relaxing atmosphere, vendors disturb the relaxation and offer their services - local silver shops, water sports, photographers, darts, shopping organizers. It was already annoying after few days. The umbrellas by the pool should be updated, since there are no longer metal umbrella plugs, so you have to spend time tying the string to keep the umbrellas open. Although the pine forests by the pools are very beautiful and safe from the sun for children, but it i